Hershey says it’s on top of its ‘tipless’ Kiss problem

Hershey's Kisses

Hershey’s Kisses’ trademark tips had been mysteriously missing from batches across the country. Matt Rourke, Associated Press APAP

Candy lovers are breathing a sigh of relief – The Hershey Company has fixed its missing Kiss tip problem, according to CNBC.

"We looked at the entire Kiss manufacturing process, and we made some adjustments to shaping the tips to allow us to have greater consistency," CEO Michele Buck told the news site on Thursday.

In December, cookie bakers aired complaints on social media about missing trademark tips on the chocolate morsels they were using for holiday baking and cookies such as peanut butter blossoms. Some complained directly to the company.

The issue gained national attention from media outlets such as People, Business Insider and Fox News.

At the time, Hershey said it was investigating the lopped-off tops.

“We love our Kisses as much as our consumers," Hershey spokesman Jeff Beckman told PennLive. “We make more than 70 million Kisses a day here in Hershey, Pa., and we want each of them looking as great as they taste.”

Buck told CNBC they noticed inconsistencies with the shape of the tips, but she declined to provide details about what caused the issue in the first place, only relaying that changes have been made.

Consumers might still find Kisses without tips due to the volume of candy produced by the company, CNBC said.

Buck told the site Hershey valued the feedback and “really appreciated” how strongly bakers felt about the Kisses and their iconic shape.

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