Selected Quarterly Information


                 Dollars in thousands, except per share amounts
 Share and per share amounts have been restated for the September 2020 3% stock
                                    dividend
 Quarter Ended          12/31/2020        9/30/2020         6/30/2020         3/31/2020         12/31/2019
 Net Income           $    12,495       $    11,046       $     9,159       $     8,127       $     9,740
 Transactions
 Recorded in Net
 Income (Net of Tax):

 Net Changes in Fair                            (53)              (80)             (279)
 Value of Equity
 Investments                   66                                                                      50

 Share and Per Share
 Data: 1
 Period End Shares         15,516            15,489            15,461            15,432            15,448

Outstanding


 Basic Average Shares      15,499            15,472            15,441            15,446            15,427
 Outstanding
 Diluted Average           15,515            15,481            15,448            15,476            15,476
 Shares Outstanding
 Basic Earnings Per   $      0.81       $      0.71       $      0.59       $      0.53       $      0.63
 Share
 Diluted Earnings Per        0.81              0.71              0.59              0.53              0.63

Share

Cash Dividend Per


 Share                      0.260             0.252             0.252             0.252             0.252

Selected Quarterly

Average Balances:

Interest-Bearing $ 349,430 $ 242,928 $ 155,931 $ 32,787 $ 28,880

Deposits at Banks


  Investment              590,151           592,457           607,094           603,748           582,982
 Securities
  Loans                 2,610,834         2,582,253         2,518,198         2,394,346         2,358,110
  Deposits              3,256,238         3,082,499         2,952,432         2,670,009         2,607,421
  Other Borrowed           95,047           136,117           129,383           170,987           177,877
 Funds
  Shareholders'           331,899           324,269           316,380           306,527           296,124
 Equity
  Total Assets          3,721,954         3,583,322         3,437,155         3,180,857         3,113,114

 Return on Average           1.34  %           1.23  %           1.07  %           1.03  %           1.24  %
 Assets, annualized
 Return on Average          14.98  %          13.55  %          11.64  %            10.66%          13.05  %
 Equity, annualized
 Return on Average
 Tangible Equity,
 annualized 2               16.13  %          14.61  %          12.58  %          11.55  %          14.18  %

Average Earning $ 3,550,415 $ 3,417,638 $ 3,281,223 $ 3,030,881 $ 2,969,972

Assets

Average Paying 2,674,795 2,545,435 2,457,690

2,362,515 2,293,804

Liabilities


 Interest Income           28,372            27,296            28,002            28,226            28,367
 Tax-Equivalent               251               284               281               288               321

Adjustment 3


 Interest Income,          28,623            27,580            28,283            28,514            28,688

Tax-Equivalent 3


 Interest Expense           1,918             2,396             3,160             5,220             5,449
 Net Interest Income       26,454            24,900            24,842            23,006            22,918
 Net Interest Income,      26,705            25,184            25,123            23,294            23,239
 Tax-Equivalent 3
 Net Interest Margin,
 annualized                  2.96  %           2.90  %           3.05  %           3.05  %           3.06  %
 Net Interest Margin,
 Tax-Equivalent,
 annualized 3                2.99  %           2.93  %           3.08  %           3.09  %           3.10  %
 Efficiency Ratio
 Calculation: 4
 Noninterest Expense  $    18,192       $    17,487       $    17,245       $    17,754       $    17,099
 Less: Intangible
 Asset Amortization            56                56                57                58                60
 Net Noninterest
 Expense                   18,136            17,431            17,188            17,696            17,039

Net Interest Income,


 Tax-Equivalent            26,705            25,184            25,123            23,294            23,239
 Noninterest Income         9,103             8,697             7,164             7,694             7,081


 Less: Net Changes in
 Fair Value of Equity
 Investments                   88               (72)             (106)             (374)               67

Net Gross Income $ 35,720 $ 33,953 $ 32,393 $ 31,362 $ 30,253


 Efficiency Ratio           50.77  %          51.34  %          53.06  %    

56.42 % 56.32 %

Period-End Capital

Information: 5

Total Stockholders' $ 334,392 $ 325,660 $ 317,687 $ 309,398 $ 301,728

Equity (i.e. Book

Value)


 Book Value per Share       21.55             21.02             20.55             20.05             19.53

1


 Goodwill and Other        23,823            23,662            23,535            23,513            23,534

Intangible Assets,

net

Tangible Book Value


 per Share 1,2              20.02             19.50             19.03             18.53             18.01

Capital Ratios: 5

Tier 1 Leverage


 Ratio                       9.07  %           9.17  %           9.32  %           9.87  %           9.98  %

Common Equity Tier 1


 Capital Ratio              13.39  %          13.20  %          13.07  %    

12.84 % 12.94 %

Tier 1 Risk-Based


 Capital Ratio              14.24  %          14.06  %          13.94  %    

13.72 % 13.83 %

Total Risk-Based


 Capital Ratio              15.48  %          15.28  %          15.10  %    

14.76 % 14.78 %

Assets Under Trust

Administration &

Investment Mgmt $ 1,659,029 $ 1,537,128 $ 1,502,866 $ 1,342,531 $ 1,543,653


                                       24
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                       Selected Twelve-Month Information
                 Dollars in thousands, except per share amounts
 Share and per share amounts have been restated for the September 2020 3% stock
                                    dividend
                                                   2020              2019              2018
 Net Income                                   $    40,827       $    37,475       $    36,279

Transactions Recorded in Net Income (Net of

Tax):



 Net (Loss) Gain on Securities                       (346)              214               158

 Period End Shares Outstanding1                    15,516            15,448            15,354
 Basic Average Shares Outstanding1                 15,465            15,388            15,285
 Diluted Average Shares Outstanding1               15,479            15,433            15,370
 Basic Earnings Per Share1                    $      2.64       $      2.44       $      2.37
 Diluted Earnings Per Share1                         2.64              2.43              2.36
 Cash Dividends Per Share1                           1.02              0.99              0.92
 Average Assets                                 3,481,761         3,028,028         2,855,753
 Average Equity                                   319,814           284,640           259,835
 Return on Average Assets                            1.17  %           1.24  %           1.27  %
 Return on Average Equity                           12.77  %          13.17  %          13.96  %
 Average Earning Assets                       $ 3,320,937       $ 2,891,322       $ 2,734,160
 Average Interest-Bearing Liabilities           2,510,655         2,241,942 

2,113,102


 Interest Income                                  111,896           109,759            96,503
 Interest Income, Tax-Equivalent*                 113,000           111,173            98,214
 Interest Expense                                  12,694            21,710            12,485
 Net Interest Income                               99,202            88,049            84,018
 Net Interest Income, Tax-Equivalent*             100,306            89,463            85,729

 Net Interest Margin                                 2.99  %           3.05  %           3.07  %
 Net Interest Margin, Tax-Equivalent*                3.02  %           3.09  %           3.14  %

Efficiency Ratio Calculation*4


 Noninterest Expense                          $    70,678       $    67,450

$ 65,055


 Less: Intangible Asset Amortization                  227               245               263
 Net Noninterest Expense                           70,451            67,205            64,792
 Net Interest Income, Tax-Equivalent              100,306            89,463            85,729
 Noninterest Income                                32,658            28,555            28,949

 Less: Net (Loss) Gain on Securities                 (464)              289               213
 Net Gross Income, Adjusted                   $   133,428       $   117,729       $   114,465
 Efficiency Ratio*                                  55.69  %          57.08  %          56.60  %

Period-End Capital Information:


 Tier 1 Leverage Ratio                               9.07  %           9.98  %           9.61  %

Total Stockholders' Equity (i.e. Book Value) $ 334,392 $ 301,728

$   269,584
 Book Value per Share                               21.55             19.53             17.56
 Intangible Assets                                 23,823            23,534            23,725
 Tangible Book Value per Share 2                    20.02             18.01             16.01

Asset Quality Information:

Net Loans Charged-off as a Percentage of


 Average Loans                                       0.05  %           0.05  %           0.05  %

Provision for Loan Losses as a Percentage of


 Average Loans                                       0.37  %           0.09  %           0.13  %

Allowance for Loan Losses as a Percentage of


 Period-End Loans                                    1.13  %           0.89  %           0.92  %

Allowance for Loan Losses as a Percentage of


 Nonperforming Loans                               456.32  %         481.41 

% 365.74 %

Nonperforming Loans as a Percentage of


 Period-End Loans                                    0.25  %           0.18  %           0.25  %

Nonperforming Assets as a Percentage of


 Total Assets                                        0.18  %           0.18  %           0.23  %


*See "Use of Non-GAAP Financial Measures" on page 4.


                                       25
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Arrow Financial Corporation
                Reconciliation of Non-GAAP Financial Information
                (Dollars In Thousands, Except Per Share Amounts)
Footnotes:

1. Share and per share data have been restated for the September 25, 2020, 3% stock dividend.

2. Non-GAAP Financial Measure Reconciliation: Tangible Book Value, Tangible Equity, and Return on Tangible Equity exclude goodwill and

other intangible assets, net from total equity. These are non-GAAP financial measures which Arrow believes provides investors with

information that is useful in understanding its financial performance.


                                           12/31/2020            9/30/2020            6/30/2020            3/31/2020            12/31/2019
      Total Stockholders' Equity (GAAP)  $    334,392          $   325,660          $   317,687          $   309,398          $   301,728
      Less: Goodwill and Other
      Intangible assets, net                   23,823               23,662               23,535               23,513               23,534
      Tangible Equity (Non-GAAP)         $    310,569          $   301,998          $   294,152          $   285,885          $   278,194

      Period End Shares Outstanding            15,516               15,489               15,461               15,432               15,448
      Tangible Book Value per Share
      (Non-GAAP)                         $      20.02          $     19.50          $     19.03          $     18.53          $     18.01
      Net Income                               12,495               11,046                9,159                8,127                9,740
      Return on Tangible Equity (Net
      Income/Tangible Equity -
      Annualized)                               16.13  %             14.61  %             12.58  %             11.55  %             14.18  %

3. Non-GAAP Financial Measure Reconciliation: Net Interest Margin is the ratio of annualized tax-equivalent net interest income to

average earning assets. This is also a non-GAAP financial measure which Arrow believes provides investors with information that is


      useful in understanding its financial performance.
                                           12/31/2020            9/30/2020            6/30/2020            3/31/2020            12/31/2019
      Interest Income (GAAP)             $     28,372          $    27,296          $    28,002          $    28,226          $    28,367
      Add: Tax Equivalent Adjustment
      (Non-GAAP)                                  251                  284                  281                  288                  321
      Interest Income - Tax Equivalent
      (Non-GAAP)                         $     28,623          $    27,580          $    28,283          $    28,514          $    28,688

      Net Interest Income (GAAP)         $     26,454          $    24,900          $    24,842          $    23,006          $    22,918
      Add: Tax-Equivalent adjustment
      (Non-GAAP)                                  251                  284                  281                  288                  321
      Net Interest Income - Tax
      Equivalent (Non-GAAP)              $     26,705          $    25,184          $    25,123          $    23,294          $    23,239
      Average Earning Assets             $  3,550,415          $ 3,417,638          $ 3,281,223          $ 3,030,881          $ 2,969,972
      Net Interest Margin (Non-GAAP)             2.99  %              2.93  %              3.08  %              3.09  %              3.10  %

4. Non-GAAP Financial Measure Reconciliation: Financial Institutions often use the "efficiency ratio", a non-GAAP ratio, as a measure of

expense control. Arrow believes the efficiency ratio provides investors with information that is useful in understanding its financial

performance. Arrow defines efficiency ratio as the ratio of noninterest expense to net gross income (which equals tax-equivalent net

interest income plus noninterest income, as adjusted).

5. For the current quarter, all of the regulatory capital ratios in the table above, as well as the Total Risk-Weighted Assets and Common

Equity Tier 1 Capital amounts listed in the table below, are estimates based on, and calculated in accordance with bank regulatory

capital rules. All prior quarters reflect actual results. The December 31, 2020 CET1 ratio listed in the tables (i.e., 13.39%) exceeds

the sum of the required minimum CET1 ratio plus the fully phased-in Capital Conservation Buffer (i.e., 7.00%).


                                           12/31/2020            9/30/2020            6/30/2020            3/31/2020            12/31/2019
      Total Risk Weighted Assets         $  2,357,094          $ 2,321,637          $ 2,283,430          $ 2,275,902          $ 2,237,127
      Common Equity Tier 1 Capital            315,696              306,356              298,362              292,165              289,409
      Common Equity Tier 1 Ratio                13.39  %             13.20  %             13.07  %             12.84  %             12.94  %



                                       26

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CRITICAL ACCOUNTING ESTIMATES
The significant accounting policies, as described in Note 2 - Summary of
Significant Accounting Policies to the notes to the Consolidated Financial
Statements are essential in understanding the Management Discussion and
Analysis. Many of the significant accounting policies require complex judgments
to estimate the values of assets and liabilities. Arrow has procedures and
processes in place to facilitate making these judgments. The more judgmental
estimates are summarized in the following discussion. In many cases, there are
numerous alternative judgments that could be used in the process of determining
the inputs to the models. Where alternatives exist, Arrow has used the factors
that are believed to represent the most reasonable value in developing the
inputs. Actual performance that differs from estimates of the key variables
could impact the results of operations.

Allowance for loan losses: The allowance for loan losses represents management's
estimate of probable losses inherent in Arrow's loan portfolio. The process for
determining the allowance for loan losses is discussed in Note 2, Summary of
Significant Accounting Policies and Note 5, Loans, to the notes to the
Consolidated Financial Statements. Arrow evaluates the allowance at the
portfolio segment level and the portfolio segments are commercial, commercial
real estate, consumer loans and residential real estate. Due to the variability
in the drivers of the assumptions used in this process, estimates of the
portfolio's inherent risks and overall collectability change with changes in the
economy, individual industries, and borrowers' ability and willingness to repay
their obligations. The degree to which any particular assumption affects the
allowance for loan losses depends on the severity of the change and its
relationship to the other assumptions. Key judgments used in determining the
allowance for loan losses for individual commercial loans include credit quality
indicators, collateral values and estimated cash flows for impaired loans. For
pools of loans, Arrow considers the historical net loss experience, and as
necessary, adjustments to address current events and conditions, considerations
regarding economic uncertainty, and overall credit conditions. The historical
net loss factors incorporate a rolling average annual twelve quarter look-back
period of the respective segment that have occurred within each pool of loans
over the loss emergence period (LEP), adjusted as necessary based upon
consideration of qualitative considerations impacting the inherent risk of loss
in the respective loan portfolios. The LEP is an estimate of the average amount
of time from the point at which a loss is incurred on a loan to the point at
which the loss is recognized in the financial statements. Since the LEP may
change under various economic environments, the LEP calculation is updated on an
annual basis. The process of determining the level of the allowance for loan
losses requires a high degree of judgment. Any downward trend in the economy,
regional or national, may require Arrow to increase the allowance for loan
losses resulting in a negative impact on the results of operations and financial
condition.

                                       27
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A. OVERVIEW
The following discussion and analysis focuses on and reviews Arrow's results of
operations for each of the years in the three-year period ended December 31,
2020 and the financial condition as of December 31, 2020 and 2019.  The
discussion below should be read in conjunction with the selected quarterly and
annual information set forth above and the Consolidated Financial Statements and
other financial data presented elsewhere in this Report.  When necessary,
prior-year financial information has been reclassified to conform to the
current-year presentation.

COVID-19 Pandemic:
In March 2020, the World Health Organization recognized COVID-19 as a pandemic.
In response, the United States federal government and various state and local
governments have, among other actions, imposed travel and business restrictions
and required or advised communities in which we do business to adopt
stay-at-home orders and social distancing guidelines, causing some businesses to
adjust, reduce or suspend operating activities. Like many businesses, Arrow
expects the operations and financial results to continue to be adversely
impacted by the COVID-19 pandemic. The severity, magnitude and duration of the
current pandemic are still uncertain, rapidly changing and hard to predict.
Arrow continues to manage its COVID-19 response with health and safety concerns
as a top priority. Throughout 2020, the Business Continuity Task Force,
representing leadership from across the organization, focused on maintaining
protocols that have allowed Arrow to continue operations. Arrow actively
monitors developments, and if future restrictions are imposed, is confident in
its ability to continue to provide essential banking services and meet customer
needs.
Arrow provided full access at its facilities or appointment-only access
depending on conditions present at that time. Drive-ins and ATMs are open, and
Arrow continues to promote digital banking alternatives. Inside Arrow's
facilities, safety measures continue to be followed, including required face
coverings, social distancing and personal protective equipment such as shields
and hand sanitizing stations, along with frequent cleanings. Remote work is
encouraged whenever feasible for employees. In addition, work-related travel
remains paused and in-person meetings have been minimized. Arrow remains
committed to delivering essential financial services to its communities.
Requests for financial hardship assistance were reduced from early pandemic
levels. Loans being deferred as a result of the COVID-19 pandemic were $15.3
million, or 0.6% of loans outstanding, as of December 31, 2020. Arrow worked
closely with small business borrowers from the initial round of PPP loans on the
forgiveness process. Arrow is currently helping customers obtain funding through
an additional round of PPP support. As of year-end, Arrow had assisted more than
1,400 small businesses, with more than $142.7 million in aggregate PPP loans.
While COVID-19 did not have a material adverse effect on 2020 financial results,
Arrow is actively monitoring the impact of the pandemic on the business and
results of operations.
As Arrow cannot predict the duration or scope of the pandemic or its impact on
economic and financial markets or its impact on the business, Arrow is unable to
reasonably estimate the overall impact on the Company. For further discussion of
the impact COVID-19 has had and may in the future have on Arrow and its
financial results and operations, please refer to the Risk Factors included in
Part I, Item 1A, beginning on page 13 of this Report.

Summary of 2020 Financial Results: For the year ended December 31, 2020, net
income was a record $40.8 million, up 8.9% over net income of $37.5 million for
2019. Diluted EPS was $2.64 for 2020, up 8.5% from $2.43 in 2019.
Arrow's profitability ratios remained solid in 2020, as return on average equity
and return on average assets were 12.77% and 1.17%, respectively, for the year,
as compared to 13.17% and 1.24%, respectively, for 2019.
At December 31, 2020, total loan balances reached $2.6 billion, up $209 million,
or 8.8%, from the prior-year level. The consumer loan portfolio grew by $48.6
million, or 6.0%, over the balance at December 31, 2019, primarily as a result
of continued strength in the indirect automobile lending program. The
residential real estate loan portfolio increased $9.2 million, or 1.0%. The
increase in the real estate loan portfolio is net of approximately $83.9 million
of loans sold in 2020. Commercial loans, including commercial real estate,
increased $151.1 million, or 22.9%, over the balances at December 31, 2019. The
increase in commercial loans includes $110.4 million in remaining PPP loans.
At December 31, 2020, total deposit balances reached $3.2 billion, up by $618.7
million, or 23.6%, from the prior-year level. Noninterest-bearing deposits grew
by $216.4 million, or 44.6%, during 2020, and represented 21.7% of total
deposits at year-end as compared to the prior-year level of 18.5%. At
December 31, 2020, total time deposits decreased $117.7 million from the
prior-year level, including a reduction of $80.6 million in brokered time
deposits.
Net interest income for the year ending December 31, 2020 was $99.2 million, an
increase of $11.2 million, or 12.7%, from the prior year. Loan growth generated
$100.5 million in interest and fees on loans, an increase of 5.3% from the $95.5
million in interest and fees on loans for the year ending December 31, 2019.
Interest expense for the year ending December 31, 2020 was $12.7 million. This
is a decrease of $9.0 million, or 41.5%, from the $21.7 million in expense for
the year ending December 31, 2019. The net interest margin was 2.99% for the
year ending December 31, 2020, as compared to 3.05% for the year ended
December 31, 2019. The change in net interest margin from the prior year was due
to a variety of factors, including lower interest rates, increased cash balances
and the impact of participating in the PPP.
Noninterest income was $32.7 million for the year ending December 31, 2020, an
increase of 14.4% as compared to $28.6 million for the year ending December 31,
2019. Gain on sale of loans increased $3.3 million due to a variety of factors,
including strong demand for residential mortgages in our operating markets,
favorable market conditions for mortgage sales and strategic balance sheet and
interest-rate risk management decisions. Income generated from fiduciary
activities as well as fees for other services from customers were flat compared
to the prior year. Insurance revenue decreased by $306 thousand from the prior
year. Noninterest income represented 24.8% of total revenues in 2020 as compared
to 24.5% for the year ending December 31, 2019. Other operating income increased
in 2020 as compared to 2019 as a result of several factors, including gain on
sale of
                                       28
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fixed assets and other real estate owned, as well as increased income related to
interest rate swap agreements and bank owned life insurance.
Noninterest expense for the year ending December 31, 2020 increased by $3.2
million, or 4.8%, to $70.7 million compared to $67.5 million in 2019. The
largest component of noninterest expense is salaries and benefits paid to our
employees, which totaled $42.1 million in 2020, as compared to $38.4 million in
2019.
In 2020, Arrow opened a 12th Saratoga National Bank Branch, as well as a Capital
Region Business Development Office in Latham, New York. Additionally, Glens
Falls National Bank consolidated Branches in Queensbury and Greenwich into
nearby locations.
Asset quality remained strong in 2020, as evidenced by low levels of
nonperforming assets and charge-offs. Net loan losses for the full year 2020
were 0.05% of average loans outstanding, consistent with the 2019 ratio.
Nonperforming assets of $6.6 million at December 31, 2020, represented 0.18% of
period-end assets, consistent with December 31, 2019.
Arrow's allowance for loan losses was $29.2 million at December 31, 2020, which
represented 1.13% of loans outstanding, an increase from 0.89% at year-end 2019.
Although credit quality remains strong, the increase in the allowance reflects
the uncertainty related to the COVID-19 pandemic. When expressed as a percentage
of nonperforming loans, the allowance for loan loss coverage ratio was 456.3% at
year-end 2020. Arrow adopted the Current Expected Credit Losses (CECL)
accounting standard as of January 1, 2021.
At December 31, 2020, Arrow's liquidity position was strong. Interest-bearing
cash balances at December 31, 2020 were $338.9 million. Arrow continues to be
well-prepared to address any unexpected volatility due to the COVID-19 pandemic,
which may affect cash flow and deposit balances. At December 31, 2020,
contingent collateralized lines of credit available through the Federal Home
Loan Bank of New York and Federal Reserve Bank, totaled $1.5 billion. Arrow also
has additional liquidity options currently available, including unsecured Fed
Funds lines of credit and brokered deposit markets.
The changes in net income, net interest income and net interest margin between
the current and prior year are discussed in detail under the heading "RESULTS OF
OPERATIONS," beginning on page 32.
Regulatory Capital and Increase in Stockholders' Equity: As of December 31,
2020, Arrow continued to exceed all required minimum capital ratios under the
current bank regulatory capital rules as implemented under Dodd-Frank (the
"Capital Rules") at both the holding company and bank levels.  At that date,
both subsidiary banks, as well as the holding company, continued to qualify as
"well-capitalized" under the capital classification guidelines as defined by the
Capital Rules.  Because of continued profitability and strong asset quality, the
regulatory capital levels throughout recent years have consistently remained
well in excess of the various required regulatory minimums in effect from time
to time, as they do at present.  Pursuant to the Capital Rules, required minimum
regulatory capital levels for insured banks and their parent holding companies
increased in 2019.
The federal bank regulators have issued a final rule to implement the "community
bank leverage ratio", introducing an optional simplified measure of capital
adequacy for qualifying community banking organizations ("CBLR").  To qualify
for the CBLR framework, a community banking organization must satisfy certain
requirements, including having a leverage ratio of greater than 9%, less than
$10 billion in total consolidated assets, and limited amounts of
off-balance-sheet exposures and trading assets and liabilities.  A qualifying
community banking organization that opts into the CBLR framework and meets all
the requirements under the CBLR framework will be considered to have met the
well-capitalized ratio requirements under the "prompt corrective action"
regulations and will not be required to report or calculate risk-based capital
ratios. Subsequently, Section 4012 of the Coronavirus Aid, Relief, and Economic
Security (CARES) Act required the federal banking agencies to temporarily lower
the threshold for election of the CBLR framework, issuing two interim final
rules to set the CBLR at 8% as of the second quarter of 2020 and then gradually
re-establish the CBLR at 9%.
Under the final rule, the CBLR remained at 8% through the end of 2020. Community
banks that have a leverage ratio of 8% or greater and meet certain other
criteria may elect to use the CBLR framework. Beginning in 2021, the CBLR
increased to 8.5% for the calendar year. Community banks will have until January
1, 2022, before the leverage ratio requirement to use the CBLR framework will
return to 9%.
The final rule also maintains a two-quarter grace period for a qualifying
community banking organization whose leverage ratio falls no more than one
percentage point below the applicable CBLR requirement.
The CBLR final rule became effective as of January 1, 2020, and Arrow and both
subsidiary banks have opted out of utilizing the CBLR framework. Therefore, the
Capital Rules promulgated under Dodd-Frank will remain applicable to Arrow.
Total stockholders' equity was $334.4 million at December 31, 2020, an increase
of $32.7 million, or 10.8%, from the year earlier level. The components of the
change in stockholders' equity since year-end 2018 are presented in the
Consolidated Statement of Changes in Stockholders' Equity on page 62. Total book
value per share increased by 10.3% over the prior year level. At December 31,
2020, tangible book value per share, a non-GAAP financial measure calculated
based on tangible book value (total stockholders' equity minus intangible assets
including goodwill) was $20.02, an increase of $2.01, or 11.2%, over the
December 31, 2019 amount. The increase in total stockholders' equity during 2020
principally reflected the following factors: $40.83 million of net income for
the year, plus $1.81 million of equity related to various stock-based
compensation plans, plus $1.81 million of equity resulting from the dividend
reinvestment plan, plus other comprehensive income of $5.54 million reduced by
cash dividends of $15.74 million and the repurchases of common stock of $1.58
million. As of December 31, 2020, Arrow's closing stock price was $29.91,
resulting in a trading multiple of 1.49 to Arrow's tangible book value. The
Board of Directors declared and the Company paid a cash dividend of $0.252 per
share for the first three quarters of 2020, as adjusted for a 3% stock dividend
distributed September 25, 2020, a cash dividend of $0.26 per share for the
fourth quarter of 2020, and has declared a $0.26 per share cash dividend for the
first quarter of 2021.
                                       29
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Loan quality: Nonperforming loans were $6.4 million at December 31, 2020, an
increase of $2.0 million, or 45.6%, from year-end 2019. The ratio of
nonperforming loans to period-end loans at December 31, 2020 was 0.25%, an
increase from 0.18% at December 31, 2019 and less than the Company's peer group
ratio of 0.64% at September 30, 2020. Loans charged-off (net of recoveries)
against the allowance for loan losses was $1.3 million for 2020, an increase of
$186 thousand from 2019. The ratio of net charge-offs to average loans was 0.05%
for 2020 and 2019, compared to the peer group ratio of 0.10% for the period
ended September 30, 2020. At December 31, 2020, the allowance for loan losses
was $29.2 million, representing 1.13% of total loans, an increase of 24 basis
points from the December 31, 2019 ratio. Although credit quality remains strong,
the increase in loan loss provision expense reflects the uncertainty resulting
from the COVID-19 pandemic. Arrow adopted the Current Expected Credit Losses
("CECL") accounting standard as of January 1, 2021.

Loan Segments: As of December 31, 2020, total loans grew $208.9 million, or
8.8%, as compared to the balance at December 31, 2019. The largest increase was
in commercial and commercial real estate loans, which increased by $151.1
million or 22.9%, from December 31, 2019. The majority of the increase in
commercial loans resulted from the origination of PPP loans, of which $114.6
million remained outstanding at December 31, 2020. The residential real estate
loan portfolio increased $9.2 million, or 1.0%. The increase in the real estate
loan portfolio is net of approximately $83.9 million of loans sold in 2020. In
addition, consumer loans expanded $48.6 million, or 6.0%. The economic factors
resulting from the COVID-19 pandemic, including but not limited to restrictions
on non-essential businesses, will most likely adversely impact loan growth for
all or a portion of 2021.
•  Commercial and Commercial Real Estate Loans: Combined, these loans comprise
31.3% of the total loan portfolio at period-end. Commercial property values in
the Company's region have largely remained stable in 2020, however, there
remains uncertainty surrounding market conditions due to the pandemic.
Appraisals on nonperforming and watched CRE loan properties are updated as
deemed necessary, usually when the loan is downgraded or when there has been
significant market deterioration since the last appraisal. The temporary closure
of nonessential business in New York impacted, and may continue to impact,
Arrow's customer base. Government intervention, with programs such as the PPP,
may mitigate the economic risk to both Arrow and its customers, however the full
impact cannot be determined at this time.
•  Consumer Loans: These loans (primarily automobile loans) comprised
approximately 33.1% of the total loan portfolio at period-end. Consumer
automobile loans at December 31, 2020, were $854.7 million, or 99.4% of this
portfolio segment. In 2020, Arrow did not experience any significant increase in
the delinquency rate or in the percentage of nonperforming loans in this
segment. The vast majority of automobile loans are initiated through the
purchase of vehicles by consumers with automobile dealers. As of December 31,
2020, the physical sale of vehicles through dealerships is occurring, however,
it had been curtailed for a portion of 2020 as part of the response to the
COVID-19 pandemic in New York and Vermont, our primary dealer network.
•  Residential Real Estate Loans: These loans, including home equity loans, made
up 35.6% of the total loan portfolio at period-end. The residential real estate
market in the Company's service area has been stable in recent periods. Arrow
originated nearly all of the residential real estate loans currently held in the
loan portfolio and applies conservative underwriting standards to loan
originations. Arrow typically sells a portion of residential real estate
mortgage originations into the secondary market. The ratio of the sales of
originations to total originations tends to fluctuate from period to period
based on market conditions and other factors. Sales increased in 2020, due to a
variety of factors, including strong demand for residential mortgages in our
operating markets, favorable market conditions for mortgage sales and strategic
balance sheet and interest-rate risk management decisions. The rate at which
mortgage loan originations are sold in future periods will depend on various
circumstances, including prevailing mortgage rates, other lending opportunities,
capital and liquidity needs, and the availability of a market for such
transactions. Due to the COVID-19 pandemic, it is not yet possible to determine
the long term economic impact on our residential real estate loan portfolio. It
should be noted, however, that historically low interest rates led to higher
originations in 2020 as compared to 2019.

Liquidity and access to credit markets: Arrow did not experience any liquidity
problems or special concerns in recent years or in 2020. Arrow's liquidity
position provides the necessary flexibility to address any unexpected near-term
disruptions that may develop as a result of the COVID-19 pandemic such as:
reduced cash-flows from the investment and loan portfolios and aggressive
funding of programs associated with response efforts.  Interest-bearing cash
balances at December 31, 2020 were $338.9 million compared to $23.2 million at
December 31, 2019.  Operating collateralized lines of credit are established and
available through the FHLBNY and FRB, totaling $1.5 billion. The terms of
Arrow's lines of credit have not changed significantly in recent periods (see
the general liquidity discussion on page 48). To address liquidity needs beyond
maintaining and growing core deposit balances, Arrow has principally relied on
asset-based liquidity (i.e., funds in overnight investments and cash flow from
maturing investments and loans) with liability-based liquidity as a secondary
source of funds (the main liability-based sources are an overnight borrowing
arrangement with correspondent banks, an arrangement for overnight borrowing and
term credit advances from the FHLBNY, and an additional arrangement for
short-term advances at the Federal Reserve Bank discount window). Regular
liquidity stress tests and tests of the contingent liquidity plan are performed
to ensure that an adequate amount of available funds can be generated to meet a
wide variety of potential liquidity crises including the current COVID-19
pandemic.
Visa Class B Common Stock: Arrow's subsidiary bank, Glens Falls National, like
other Visa member banks, bears some indirect contingent liability for Visa's
direct liability arising out of certain antitrust claims involving merchant
discounts to the extent that Visa's liability might exceed the amount funded in
its litigation escrow account. On December 13, 2019 the Court granted final
approval to a settlement in this class action lawsuit. But, on January 3, 2020
an appeal of the final-approved order was filed
                                       30
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with the court. It is unknown how long the appeals process will take. When the
appeals process is resolved and assuming the balance in the litigation escrow
account is sufficient to cover the litigation claims and related expenses, Arrow
could potentially realize a gain on the receipt of Visa Class A common stock. At
December 31, 2020, Glens Falls National held 27,771 shares of Visa Class B
common stock, and utilizing the conversion ratio to Class A common stock at that
time, these Class B shares would convert to 45,000 shares of Visa Class A common
stock. Since the litigation settlement is not certain, the Company has not
recognized any economic value for these shares.
                                       31
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B. RESULTS OF OPERATIONS
The following analysis of net interest income, the provision for loan losses,
noninterest income, noninterest expense and income taxes, highlights the factors
that had the greatest impact on the results of operations for December 31, 2020
and the prior two years. For a comparison of the years ended December 31, 2018
and 2019, see Part II. Item 7, Management's Discussion and Analysis of Financial
Condition and Results of Operations, in our Form 10-K for the year ended
December 31, 2019.

I. NET INTEREST INCOME
Net interest income represents the difference between interest, dividends and
fees earned on loans, securities and other earning assets and interest paid on
deposits and other sources of funds.  Changes in net interest income result from
changes in the level and mix of earning assets and sources of funds (volume) and
changes in the yields earned and interest rates paid (rate). Net interest margin
is the ratio of net interest income to average earning assets.  Net interest
income may also be described as the product of average earning assets and the
net interest margin.

CHANGE IN NET INTEREST INCOME
(Dollars In Thousands) (GAAP Basis)
                      Years Ended December 31,                              

Change From Prior Year


                                                                   2019 to 2020                    2018 to 2019
                 2020           2019           2018            Amount              %            Amount            %
  Interest
  and
  Dividend
  Income      $ 111,896      $ 109,759      $ 96,503      $     2,137             1.9  %    $     13,256        13.7  %
  Interest                                                     (9,016)          (41.5) %           9,225        73.9  %
  Expense        12,694         21,710        12,485
  Net         $  99,202      $  88,049      $ 84,018      $    11,153                       $      4,031
  Interest                                                                       12.7  %
  Income                                                                                                         4.8  %



Net interest income was $99.2 million in 2020, an increase of $11.2 million, or
12.7%, from the $88.0 million in 2019.  This compared to an increase of $4.0
million, or 4.8%, from 2018 to 2019.  Factors contributing to the year-to-year
changes in net interest income over the three-year period are discussed in the
following portions of this Section B.I.





                                       32

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The following tables reflects the components of net interest income, setting
forth, for years ended December 31, 2020, 2019 and 2018: (i) average balances of
assets, liabilities and stockholders' equity, (ii) interest and dividend income
earned on earning assets and interest expense incurred on interest-bearing
liabilities, (iii) average yields earned on earning assets and average rates
paid on interest-bearing liabilities, (iv) the net interest spread (average
yield less average cost) and (v) the net interest margin (yield) on earning
assets. The yield on securities available-for-sale is based on the amortized
cost of the securities. Nonaccrual loans are included in average loans.

Average Consolidated Balance Sheets and Net Interest Income Analysis
(GAAP basis)
(Dollars in Thousands)
Years Ended December
31:                                    2020                                        2019                                        2018
                                       Interest       Rate                         Interest       Rate                         Interest       Rate
                        Average        Income/       Earned/        Average        Income/       Earned/        Average        Income/       Earned/
                        Balance        Expense        Paid          Balance        Expense        Paid          Balance        Expense        Paid
Interest-Bearing
Deposits at Banks    $   195,821      $    321        0.16  %    $    26,816           722        2.69  %         30,475           711        2.33  %
 Investment
Securities:
  Fully Taxable          398,915         7,131        1.79  %        357,669         8,883        2.48  %        382,703         8,582        2.24  %
  Exempt from
Federal
  Taxes                  199,410         3,952        1.98  %        223,130         4,687        2.10  %        258,407         5,563        2.15  %
Loans                  2,526,791       100,492        3.98  %      

2,283,707 95,467 4.18 % 2,062,575 81,647 3.96 %


 Total Earning
Assets                 3,320,937       111,896        3.37  %      2,891,322       109,759        3.80  %      2,734,160        96,503        3.53  %
Allowance for Loan
Losses                   (25,128)                                    (20,477)                                    (19,278)
Cash and Due From
Banks                     35,609                                      34,963                                      36,360
Other Assets             150,343                                     122,220                                     104,511
 Total Assets        $ 3,481,761                                 $ 3,028,028                                 $ 2,855,753
Deposits:
  Interest-Bearing
Checking
  Accounts           $   772,000         1,292        0.17  %    $  

727,857 1,985 0.27 % 849,626 1,618 0.19 %


 Savings Deposits      1,258,154         5,090        0.40  %        910,840         8,399        0.92  %        753,198         3,457        0.46  %
 Time Deposits of
$250,000
 Or More                 124,601         1,465        1.18  %         95,932         1,932        2.01  %         78,159         1,183        1.51  %
 Other Time Deposits     223,111         2,782        1.25  %        259,636         4,224        1.63  %        173,151         1,420        0.82  %
  Total
Interest-Bearing
   Deposits            2,377,866        10,629        0.45  %      1,994,265        16,540        0.83  %      1,854,134         7,678        0.41  %
Short-Term
Borrowings                57,929           246        0.42  %        191,258         3,437        1.80  %        192,050         2,980        1.55  %
FHLBNY Term Advances
and Other Long-Term
Debt                      69,631         1,623        2.33  %         52,288         1,634        3.13  %         66,918         1,827        2.73  %
Finance Leases             5,229           196        3.75  %          4,131            99        2.40  %              -             -           -  %
 Total Interest-
 Bearing Liabilities   2,510,655        12,694        0.51  %      2,241,942        21,710        0.97  %      2,113,102        12,485        0.59  %
Demand Deposits          613,408                                     472,517                                     460,355
Other Liabilities         37,884                                      28,929                                      22,461
 Total Liabilities     3,161,947                                   2,743,388                                   2,595,918
Stockholders' Equity     319,814                                     284,640                                     259,835
 Total Liabilities
and

Stockholders'


Equity               $ 3,481,761                                 $ 3,028,028                                 $ 2,855,753
Net Interest Income                   $ 99,202                                    $ 88,049                                    $ 84,018
Net Interest Spread                                   2.86  %                                     2.83  %                                     2.94  %
Net Interest Margin                                   2.99  %                                     3.05  %                                     3.07  %




                                       33

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Changes between periods are attributed to movement in either the average daily
balances or average rates for both earning assets and interest-bearing
liabilities.  Changes attributable to both volume and rate have been allocated
proportionately between the categories.

Net Interest Income Rate and Volume Analysis
(Dollars in Thousands) (GAAP basis)
                             2020 Compared to 2019 Change in Net           

2019 Compared to 2018 Change in Net


                                   Interest Income Due to:                  

Interest Income Due to:


 Interest and Dividend        Volume           Rate         Total           Volume           Rate         Total

Income:

Interest-Bearing Bank


 Balances                 $      831        $ (1,232)     $   (401)     $   

(91) $ 102 $ 11

Investment Securities:


 Fully Taxable                   941          (2,693)       (1,752)           (584)            885          301
 Exempt from Federal            (480)           (255)         (735)           (744)           (132)        (876)

Taxes


 Loans                         9,823          (4,798)        5,025           9,076           4,744       13,820

Total Interest and


 Dividend Income              11,115          (8,978)        2,137           7,657           5,599       13,256

Interest Expense:

Deposits:


 Interest-Bearing                114            (807)         (693)
 Checking Accounts                                                            (257)            624          367
 Savings Deposits              2,475          (5,784)       (3,309)            849           4,093        4,942

Time Deposits of

$250,000 or More                477            (944)         (467)            305             444          749
 Other Time Deposits            (542)           (900)       (1,442)            944           1,860        2,804
 Total Deposits                2,524          (8,435)       (5,911)          1,841           7,021        8,862

Short-Term Borrowings (1,523) (1,668) (3,191)


   (12)            469          457
 Long-Term Debt                  464            (475)          (11)           (434)            241         (193)
 Finance Leases                   31              66            97              99               -           99

Total Interest Expense 1,497 (10,513) (9,016)

  1,494           7,731        9,225

Net Interest Income $ 9,618 $ 1,535 $ 11,153 $

  6,163        $ (2,132)     $ 4,031



                              NET INTEREST MARGIN

           YIELD ANALYSIS (GAAP Basis)                        December 31,
                                                      2020          2019        2018
           Yield on Earning Assets                     3.37  %     3.80  %     3.53  %
           Cost of Interest-Bearing Liabilities        0.51  %     0.97  %     0.59  %
           Net Interest Spread                         2.86  %     2.83  %     2.94  %
           Net Interest Margin                         2.99  %     3.05  %     3.07  %



Arrow's earnings are derived predominantly from net interest income, which is
interest income, net of interest expense. Changes in balance sheet composition,
including interest-earning assets, deposits, and borrowings, combined with
changes in market interest rates, impact net interest income. Net interest
margin is net interest income divided by average interest-earning assets.
Interest-earning assets and funding sources are managed, including noninterest
and interest-bearing liabilities, in order to maximize this margin.
2020 Compared to 2019: Net interest income increased $11.2 million, or 12.7%, to
$99 million for the year ended December 31, 2020 from $88.0 million for the year
ended December 31, 2019, as the positive impact of continued balance sheet
growth outweighed the negative impact of a tighter net interest margin. The net
interest margin was 2.99% for the year ended December 31, 2020 as compared to
3.05% for the year ended December 31, 2019. The decrease in net interest margin
from the prior year was due to a variety of factors, including historically low
interest rates and increased cash balances.
Interest income on investment securities and interest-bearing deposits at banks
(cash) decreased $2.9 million, or 20.2%, between the years ended December 31,
2020 and December 31, 2019. Cash balances increased sharply for the year, by
$169.0 million, but the average rate paid on excess cash balances fell by 253
basis points as the Federal Reserve cut interest rates to near-zero in March
2020. Average balances on investment securities were higher for the year, but
portfolio yields were lower, with fully taxable securities falling by 69 basis
points and securities exempt from federal taxes falling by 12 basis points.
Interest income from loans increased $5.0 million, or 5.3%, to $100.5 million
for the year ended December 31, 2020 from $95.5 million for the year ended
December 31, 2019. Although the Loan portfolio yield dropped by 0.20% in 2020,
to 3.98%, continued loan growth pushed interest income higher. Average loan
balances increased by $243.1 million, a 10.6% increase over 2019 average
balances. Within the loan portfolio, the three principal segments are
residential real estate loans, consumer loans
                                       34
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(primarily through the indirect automobile lending program) and commercial
loans. The largest increase was in commercial and commercial real estate loans,
which increased by $151.1 million or 22.9%, from December 31, 2019. The majority
of the increase in commercial loans resulted from the origination of PPP loans,
of which $114.6 million remain at December 31, 2020. The residential real estate
loan portfolio increased $9.2 million, or 1.0%. The increase in the real estate
loan portfolio is net of approximately $83.9 million of loans sold in 2020. In
2020, Arrow originated a higher volume of residential mortgages than in the
previous year, and sold a larger volume of these loans to the secondary market.
In addition, consumer loans expanded $48.6 million, or 6.0%, reflecting
continuing strong automobile sales.
Total interest expense on interest-bearing liabilities decreased $9.0 million,
or 41.5%, to $12.7 million for the year ended December 31, 2020 from $21.7
million for the year ended December 31, 2019. Although average interest bearing
deposit balances increased by $383.6 million, the total cost of interest-bearing
deposits decreased by 0.38% to 0.51%. In addition, average demand deposits,
which are non-interest bearing, increased by $140.9 million. Total deposit
growth outpaced loan growth in 2020. As a result, excess deposit balances were
utilized to pay-down borrowings, and average borrowings decreased by $133.3
million.


                                       35
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II. PROVISION FOR LOAN LOSSES AND ALLOWANCE FOR LOAN LOSSES
Arrow considers the accounting policy relating to the allowance for loan losses
to be a critical accounting policy, given the uncertainty involved in evaluating
the level of the allowance required to cover loan losses inherent in the loan
portfolio, and the material effect that such judgments may have on the results
of operations.  The provision for loan losses for 2020 was $9.3 million,
compared to the $2.1 million provision for 2019. The increase in the allowance
reflects loan growth and the uncertainty related to the COVID-19 pandemic. The
analysis of the method employed for determining the amount of the loan loss
provision is explained in detail in Notes 2, Summary of Significant Accounting
Policies, and 5, Loans, to the notes to the Consolidated Financial Statements.

SUMMARY OF THE ALLOWANCE AND PROVISION FOR LOAN LOSSES (Dollars In Thousands) (Loans, Net of Unearned Income)


 Years-Ended December 31,           2020            2019            2018            2017            2016
 Period-End Loans                 $2,595,030      $2,386,120      $2,196,215      $1,950,770      $1,753,268
 Average Loans                     2,526,791       2,283,707       2,062,575       1,862,247       1,663,225
 Period-End Assets                 3,688,636       3,184,275       2,988,334       2,760,465       2,605,242
 Nonperforming Assets, at
 Period-End:
 Nonaccrual Loans:
 Commercial Loans                      78              81             403             588             155
 Commercial Real Estate             1,475             326             789           1,530             875
 Consumer Loans                     1,470             663             658             653             589
 Residential Real Estate Loans      3,010           2,935           2,309           2,755           2,574
 Total Nonaccrual Loans             6,033           4,005           4,159           5,526           4,193

Loans Past Due 90 or More Days


 and
 Still Accruing Interest                 228             253           1,225             319           1,201
 Restructured                            145             143             138             105             106
 Total Nonperforming Loans             6,406           4,401           5,522           5,950           5,500
 Repossessed Assets                      155             139             130             109             101
 Other Real Estate Owned                   -           1,122           1,130           1,738           1,585

 Total Nonperforming Assets            6,561           5,662           6,782           7,797           7,186
 Allowance for Loan Losses:

Balance at Beginning of Period $ 21,187 $ 20,196 $ 18,586

$ 17,012 $ 16,038

Loans Charged-off:


 Commercial Loans                     (37)            (12)           (153)             (2)            (97)
 Commercial Real Estate                (5)            (29)            (17)           (380)           (195)
 Consumer Loans                    (1,898)         (1,603)         (1,246)         (1,101)           (871)
 Residential Real Estate Loans        (49)            (91)           (116)            (76)           (107)
 Total Loans Charged-off             (1,989)         (1,735)         

(1,532) (1,559) (1,270)

Recoveries of Loans Previously

Charged-off:


 Commercial Loans                       3               1               3               8              23
 Commercial Real Estate                 -               -              12               -               -
 Consumer Loans                       712             646             520             389             182
 Residential Real Estate Loans          -               -               -               -               6

Total Recoveries of Loans


 Previously Charged-off               715             647             535             397             211
 Net Loans Charged-off             (1,274)         (1,088)           (997)  

(1,162) (1,059)

Provision for Loan Losses


 Charged to Expense                 9,319           2,079           2,607           2,736           2,033

Balance at End of Period $ 29,232 $ 21,187 $ 20,196

$ 18,586 $ 17,012

Asset Quality Ratios:

Net Charge-offs to Average


 Loans                               0.05  %         0.05  %         0.05  

% 0.06 % 0.06 %

Provision for Loan Losses to


 Average Loans                       0.37  %         0.09  %         0.13  

% 0.15 % 0.12 %

Allowance for Loan Losses to


 Period-end Loans                    1.13  %         0.89  %         0.92  

% 0.95 % 0.97 %

Allowance for Loan Losses to


 Nonperforming Loans               456.32  %       481.41  %       365.74  

% 312.37 % 309.31 %


 Nonperforming Loans to
 Period-end Loans                    0.25  %         0.18  %         0.25  %         0.31  %         0.31  %
 Nonperforming Assets to
 Period-end Assets                   0.18  %         0.18  %         0.23  %         0.28  %         0.28  %


                                       36

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ALLOCATION OF THE ALLOWANCE FOR LOAN LOSSES
(Dollars in Thousands)
                                         2020          2019          2018          2017          2016
     Commercial Loans                 $  2,173      $  1,386      $  1,218      $  1,873      $  1,017
     Commercial Real Estate              9,990         5,830         5,644         4,504         5,677
     Consumer Loans                     11,562         9,408         8,882         7,604         6,120
     Residential Real Estate Loans       5,507         4,563         4,452         4,605         4,198

     Total                            $ 29,232      $ 21,187      $ 20,196      $ 18,586      $ 17,012



The allowance for loan losses increased to $29.2 million at year-end 2020 from
$21.2 million at year-end 2019, an increase of 38.0%. A variety of factors were
considered in evaluating the adequacy of the allowance for loan losses at
December 31, 2020 and the provision for loan losses for the year. See Note 5,
Loans, to the notes to the Consolidated Financial Statements for a complete list
of all the factors used to calculate the provision for loan losses, including
the factors that did not change during the year. Most of the adversely
classified loans (special mention and substandard - see the definition for these
classifications in Note 5, Loans, to the notes to the Consolidated Financial
Statements) continued to perform under their contractual terms.
III. NONINTEREST INCOME
The majority of the noninterest income constitutes fee income from services,
principally fees and commissions from fiduciary services, deposit account
service charges, insurance commissions, net gains (losses) on securities
transactions, net gains on sales of loans and other recurring fee income.

ANALYSIS OF NONINTEREST INCOME
(Dollars In Thousands)
                           Years Ended December 31,                         

Change From Prior Year


                                                                     2019 to 2020                   2018 to 2019
                       2020          2019          2018          Amount            %            Amount            %
  Income from
  Fiduciary
  Activities        $  8,890      $  8,809      $  9,255      $        81          0.9  %    $      (446)       (4.8) %
  Fees for Other
  Services to
  Customers           10,003        10,176        10,134             (173)        (1.7) %             42         0.4  %

  Insurance
  Commissions          6,876         7,182         7,888             (306)        (4.3) %           (706)       (9.0) %
  Net (Loss) Gain
  on Securities         (464)          289           213             (753)      (260.6) %             76        35.7  %
  Net Gain on Sales
  of Loans             3,889           622           135            3,267        525.2  %            487       360.7  %
  Other Operating
  Income               3,464         1,477         1,324            1,987        134.5  %            153        11.6  %
  Total Noninterest
  Income            $ 32,658      $ 28,555      $ 28,949      $     4,103         14.4  %    $      (394)       (1.4) %



2020 Compared to 2019:  Total noninterest income in 2020 was $32.7 million, an
increase of $4.1 million, or 14.4%, from total noninterest income of $28.6
million for 2019. Income from fiduciary activities increased slightly from 2019
to 2020. Assets under trust administration and investment management at
December 31, 2020 were $1.66 billion, an increase of $115.4 million, or 7.5%,
from the prior year-end balance of $1.54 billion.
Fees for other services to customers (primarily service charges on deposit
accounts, income from debit card transactions, and servicing income on sold
loans) were $10.0 million for 2020, decreased slightly as compared to 2019,
mostly the result of a decline in overdraft charges.
Insurance commissions decreased by $306 thousand, or 4.3% from 2019 to 2020. The
reduction in commissions is due in large part to continued increased
competition. Arrow has enacted expense control initiatives related to the
insurance business to ensure expenses appropriately correspond to the decreased
revenue.
Net loss on securities in 2020 consisted of a change in the fair value of equity
investments of $427 thousand and a realized loss of $37 thousand on the sale of
securities.
Net gains on the sales of loans increased in 2020 to $3.9 million, from $622
thousand in 2019, an increase of $3.3 million, or 525.2%. Sales increased due to
a variety of factors, including strong demand for residential mortgages in our
operating markets, favorable market conditions for mortgage sales and strategic
balance sheet and interest-rate risk management decisions. The rate at which
mortgage loan originations are sold in future periods will depend on various
circumstances, including prevailing mortgage rates, other lending opportunities,
capital and liquidity needs, and the availability of a market for such
transactions. Therefore, Arrow is unable to predict what the retention rate of
such loans in future periods may be. Servicing rights are generally retained for
loans originated and sold, which also generates additional noninterest income in
subsequent periods (fees for other services to customers).
Other operating income increased by $2.0 million, or 134.5% between the two
years due to a variety of factors. In 2020, Arrow had a gain on the sale of OREO
properties of $192.0 thousand compared to a loss of the sale of OREO properties
in 2019 of $242.1 thousand. Fees received as part of interest rate swap
agreements increased $781.4 thousand. Arrow purchased additional bank owned life
insurance in 2020 which generated an increase in income of $130.6 thousand from
the prior year. In 2020, Arrow had a gain on the sale of fixed assets of $16.5
thousand compared to charges related to the disposal of fixed assets of $559.5
thousand in 2019.
                                       37
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IV. NONINTEREST EXPENSE
Noninterest expense is the measure of the delivery cost of services, products
and business activities of a company.  The key components of noninterest expense
are presented in the following table.

ANALYSIS OF NONINTEREST EXPENSE
(Dollars In Thousands)
                        Years Ended December 31,                            

Change From Prior Year


                                                                   2019 to 2020                   2018 to 2019
                    2020            2019          2018          Amount           %             Amount             %
 Salaries and   $      42,061    $   38,402    $   38,788    $      3,659       9.5  %    $          (386)      (1.0) %
 Employee
 Benefits
 Occupancy              5,614         5,407         5,026             207                              381
 Expenses, Net                                                                  3.8  %                           7.6  %

 Technology and        12,976        13,054        11,284            (78)      (0.6) %               1,770      15.7  %
 Equipment
 Expense
 FDIC Regular           1,063           157           881             906     577.1  %               (724)     (82.2) %
 Assessment
 Amortization             227           245           262            (18)      (7.3) %                (17)      (6.5) %
 of Intangible
 Assets
 Other                  8,737        10,185         8,814         (1,448)     (14.2) %               1,371      15.6  %
 Operating
 Expense
 Total          $      70,678    $   67,450    $   65,055    $      3,228       4.8  %    $          2,395       3.7  %
 Noninterest
 Expense
 Efficiency
 Ratio              55.69   %     57.09   %     56.60   %        (1.40) %      (2.5) %             0.49  %       0.9  %



2020 compared to 2019: Noninterest expense for 2020 amounted to $70.7 million,
an increase of $3.2 million, or 4.8%, from 2019.  For 2020, the efficiency ratio
was 55.69%. This ratio, which is a commonly used non-GAAP financial measure in
the banking industry, is a comparative measure of a financial institution's
operating efficiency. The efficiency ratio (a ratio where lower is better), as
defined by Arrow, is the ratio of operating noninterest expense (excluding
intangible asset amortization) to net interest income (on a tax-equivalent
basis) plus operating noninterest income (excluding net securities gains or
losses). See the discussion of the efficiency ratio on page 4 of this Report
under the heading "Use of Non-GAAP Financial Measures."
Salaries and employee benefits expense, which typically represents between 55%
and 60% of total noninterest expense, increased $3.7 million or 9.5%, from 2019.
A significant portion of the increase, $1.3 million, was the result of a
decrease in the reclassification out of salaries and employee benefits into
other operating expenses. Under ASU 2017-07, interest cost, expected return on
plan assets, amortization of prior service cost and amortization of net loss are
required to be reclassified out of salaries and employee benefits. The
reclassification is also a factor contributing to the decrease in other
operating expense between 2020 and 2019. Salaries and benefits were also
impacted by increased overtime, benefit costs, incentive payments and a
recognition bonus that was paid to most employees in 2020. Many of these costs
were related to the challenges of the COVID-19 pandemic and the required
response needed to address customer needs.
FDIC assessment increased $906 thousand or 577.1%, from 2019 as the result of
the increased assets of Arrow's subsidiaries.
Other operating expense decreased $1.4 million, or (14.2)%, from 2019. In
addition to the reclassification described above, the remaining decrease was
primarily related to travel, supplies and advertising.

V. INCOME TAXES
The following table sets forth the provision for income taxes and effective tax
rates for the periods presented.

INCOME TAXES AND EFFECTIVE RATES
(Dollars In Thousands)
                         Years Ended December 31,                           

Change From Prior Year


                                                                     2019 to 2020                   2018 to 2019
                     2020           2019          2018           Amount              %           Amount           %
   Provision for  $ 11,036       $ 9,600       $ 9,026       $     1,436           15.0  %    $     574         6.4  %
   Income Taxes
   Effective Tax      21.3  %       20.4  %       19.9  %            0.9   %        4.4  %          0.5   %     2.5  %
   Rate



The provisions for federal and state income taxes amounted to $11.0 million for
2020, $9.6 million for 2019, and $9.0 million for 2018. The effective income tax
rates for 2020, 2019 and 2018 were 21.3%, 20.4% and 19.9%, respectively. The
increase in the effective tax rate in 2020 over 2019 and 2018 was primarily due
to the reduction of tax exempt investments held and the related investment
income.


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C. FINANCIAL CONDITION



I. INVESTMENT PORTFOLIO
Beginning January 1, 2018, upon adoption of Accounting Standards Update ("ASU")
2016-01, equity securities with readily determined fair values are stated at
fair value, with realized and unrealized gains and losses reported in income.
During 2020, 2019 and 2018, Arrow held no trading securities.
The available-for-sale securities portfolio, held-to-maturity securities
portfolio and the equity securities portfolio are further detailed below.

Securities Available-for-Sale:
The following table sets forth the carrying value of the securities
available-for-sale portfolio at year-end December 31, 2020, December 31, 2019
and December 31, 2018.

SECURITIES AVAILABLE-FOR-SALE
(Dollars In Thousands)
                                                             December 31,
                                                  2020           2019           2018

U.S. Government & Agency Obligations $ 65,112 $ 5,054

$ 46,765


        State and Municipal Obligations              528            764     

1,195


        Mortgage-Backed Securities               298,847        350,716     

268,775


        Corporate and Other Debt Securities          800            800            800

        Total                                  $ 365,287      $ 357,334      $ 317,535



In the periods above, Arrow held no investment securities in the securities
portfolio that consisted of or included, directly or indirectly, obligations of
foreign governments or government agencies of foreign issuers.
In the periods referenced above, Mortgage-Backed Securities consisted solely of
mortgage pass-through securities and Collateralized Mortgage Obligations
("CMOs") issued or guaranteed by U.S. federal agencies.  Mortgage pass-through
securities provide to the investor monthly portions of principal and interest
pursuant to the contractual obligations of the underlying mortgages. CMOs are
pools of mortgages, the repayments on which have generally been separated into
two or more components (tranches), where each tranche has a separate estimated
life and yield.  Arrow's practice has been to purchase pass-through securities
and CMOs that are issued or guaranteed by U.S. federal agencies, and the
tranches of CMOs purchased are generally those having shorter average lives
and/or durations. As a result of payment deferrals on underlying loan collateral
that make up mortgage-backed securities, some cashflows may be temporarily
impacted.

The following table sets forth the maturities of the debt securities in the available-for-sale portfolio as of December 31, 2020. CMOs and other mortgage-backed securities are included in the table based on their expected average lives.



MATURITIES OF DEBT SECURITIES AVAILABLE-FOR-SALE
(Dollars In Thousands)
                                                        After         After
                                         Within         1 But         5 But
                                          One          Within         Within         After
                                          Year         5 Years       10 Years      10 Years        Total
U.S. Government & Agency Obligations   $      -      $  50,133      $ 14,979      $       -      $  65,112
State and Municipal Obligations              68             60           400              -            528
Mortgage-Backed Securities               12,373        281,592         4,882              -        298,847
Corporate and Other Debt Securities           -              -           800              -            800
Total                                  $ 12,441      $ 331,785      $ 21,061      $       -      $ 365,287



                                       39

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The following table sets forth the tax-equivalent yields of the debt securities in the available-for-sale portfolio at December 31, 2020.



YIELDS ON SECURITIES AVAILABLE-FOR-SALE
(Fully Tax-Equivalent Basis)
                                                         After        After
                                            Within       1 But        5 But
                                             One        Within        Within        After
                                             Year       5 Years      10 Years      10 Years      Total

U.S. Government & Agency Obligations - % 0.66 % 0.51

% - % 0.62 %

State and Municipal Obligations 6.52 % 6.30 % 6.77

% - % 6.68 %


    Mortgage-Backed Securities              0.95  %      1.62  %       0.48

% - % 1.57 %

Corporate and Other Debt Securities - % - % 2.97


 %          -  %     2.97  %
    Total                                   0.98  %      1.47  %       0.74  %          -  %     1.41  %



The yields on obligations of states and municipalities exempt from federal
taxation were computed on a tax-equivalent basis. The yields on other debt
securities shown in the table above are calculated by dividing annual interest,
including accretion of discounts and amortization of premiums, by the amortized
cost of the securities at December 31, 2020.
At December 31, 2020 and 2019, the weighted average maturity was 2.3 and 4.2
years, respectively, for debt securities in the available-for-sale portfolio.
At December 31, 2020, the net unrealized gains on securities available-for-sale
amounted to $7.8 million.  The net unrealized gain or loss on such securities,
net of tax, is reflected in accumulated other comprehensive income/loss.  The
net unrealized gains on securities available-for-sale was $0.6 million at
December 31, 2019.  For both periods, net unrealized gains were primarily
attributable to changes in market rates between the date of purchase and the
balance sheet date resulting in higher or lower valuations of the portfolio
securities.
For further information regarding the portfolio of securities
available-for-sale, see Note 4, Investment Securities, to the notes to the
Consolidated Financial Statements.

Securities Held-to-Maturity:
The following table sets forth the carrying value of the portfolio of securities
held-to-maturity at December 31 of each of the last three years.

SECURITIES HELD-TO-MATURITY
(Dollars In Thousands)
                                                                December 31,
                                                     2020           2019           2018
     State and Municipal Obligations              $ 192,352      $ 208,243      $ 235,782
     Mortgage Backed Securities - Residential        26,053         36,822         47,694

     Total                                        $ 218,405      $ 245,065      $ 283,476



For a description of certain categories of securities held in the securities
held-to-maturity portfolio on the reporting dates, as listed in the table above,
specifically, "Mortgage-Backed Securities - Residential" and "Corporate and
Other Debt Securities," see the paragraph under "SECURITIES AVAILABLE-FOR-SALE"
table, above.
For information regarding the fair value of the portfolio of securities
held-to-maturity at December 31, 2020, see Note 4, Investment Securities, to the
notes to the Consolidated Financial Statements.

The following table sets forth the maturities of the portfolio of securities held-to-maturity as of December 31, 2020.



MATURITIES OF DEBT SECURITIES HELD-TO-MATURITY
(Dollars In Thousands)
                              Within         After 1 But         After 5 But        After
                             One Year      Within 5 Years      Within 10 Years     10 Years        Total
 State and Municipal
 Obligations                $ 15,465      $       140,380      $      35,503      $  1,004      $ 192,352

Mortgage Backed Securities


 - Residential                 3,503               22,550                  -             -         26,053

 Total                      $ 18,968      $       162,930      $      35,503      $  1,004      $ 218,405






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The following table sets forth the tax-equivalent yields of the portfolio of securities held-to-maturity at December 31, 2020.



YIELDS ON SECURITIES HELD-TO-MATURITY
(Fully Tax-Equivalent Basis)
                                                                    After 5 But
                                     Within       After 1 But        Within 10         After
                                    One Year     Within 5 Years        Years          10 Years      Total
  State and Municipal Obligations     2.49  %           2.30  %           

2.58 % 3.72 % 2.38 %


  Mortgage Backed Securities -        2.35  %           2.47  %              -  %          -  %     2.46  %
  Residential

  Total                               2.47  %           2.33  %           2.58  %       3.72  %     2.39  %



The yields shown in the table above are calculated by dividing annual interest,
including accretion of discounts and amortization of premiums, by the amortized
cost of the securities at December 31, 2020.  Yields on obligations of states
and municipalities exempt from federal taxation were computed on a fully
tax-equivalent basis.
At December 31, 2020 and 2019, the weighted average maturity was 2.7 and 3.5
years, respectively, for the debt securities in the held-to-maturity portfolio.

EQUITY SECURITIES
(Dollars In Thousands)

The following table is the schedule of Equity Securities at December 31 of each
of the last three years.
                                         Equity Securities

                                                               December 31,
                                                      2020         2019         2018

             Equity Securities, at Fair Value       $ 1,636      $ 2,063      $ 1,774



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II. LOAN PORTFOLIO
The amounts and respective percentages of loans outstanding represented by each
principal category on the dates indicated were as follows:

a. Types of Loans
(Dollars In Thousands)
                                                                                          December 31,
                                      2020                        2019                        2018                        2017                        2016
                               Amount           %          Amount           %          Amount           %          Amount           %          Amount           %
Commercial                  $   240,554         9  %    $   150,660         6  %    $   136,890         6  %    $   129,249         7  %    $   105,155         6  %

Commercial Real Estate          571,787        23  %        510,541        22  %        484,562        22  %        444,248        23  %        431,646        25  %
Consumer                        859,768        33  %        811,198        34  %        719,510        33  %        602,827        31  %        537,361        30  %
Residential Real Estate         922,921        36  %        913,721        38  %        855,253        39  %        774,446        39  %        679,106        39  %
Total Loans                   2,595,030       100  %      2,386,120      

100 % 2,196,215 100 % 1,950,770 100 % 1,753,268 100 % Allowance for Loan Losses (29,232)

                    (21,187)                    (20,196)                    (18,586)                    (17,012)
Total Loans, Net            $ 2,565,798                 $ 2,364,933                 $ 2,176,019                 $ 1,932,184                 $ 1,736,256



Maintenance of High Quality in the Loan Portfolio: Prior to the COVID-19
pandemic, there were no significant fluctuations in the quality of the loan
portfolio or any segment thereof. In general, residential real estate loans have
historically been underwritten to secondary market standards for prime loans and
Arrow has not engaged in subprime mortgage lending as a business line.
Similarly, high underwriting standards have generally been applied to commercial
and commercial real estate lending operations and generally in the indirect
lending program as well. The economic events related to the COVID-19 pandemic,
specifically elevated unemployment and the temporary mandated closure of
nonessential business, may impact the ability of our borrowers to satisfy their
obligations.
Commercial and Commercial Real Estate Loans: Over the last three years,
commercial and commercial real estate loans have continued to grow. Outstanding
balances have increased by $151.1 million, $39.7 million and $48.0 million in
2020, 2019 and 2018, respectively.
Substantially all commercial and commercial real estate loans in the loan
portfolio were extended to businesses or borrowers located in the Company's
regional markets. A portion of the loans in the commercial portfolio have
variable rates tied to Prime, LIBOR or FHLBNY rates.
Many of the commercial and commercial real estate loans are in industries that
have been heavily impacted by the COVID-19 pandemic. In 2020, Arrow originated
over 1,400 PPP loans totaling approximately $142.7 million. The PPP loans have
an interest rate of 1% and Arrow expects to earn approximately $5.6 million in
fees related to the origination of these loans. The original term on the PPP
loans is two years, however the borrower will have the option to apply for
forgiveness. Subsequent to the funding of certain PPP loans, additional guidance
was provided permitting the term of a PPP loan to be extended to five years if
both parties agree to the revised terms. Arrow is recognizing the fees earned
over the life of the loan and will accelerate recognition of the fees if the
loan is forgiven by the Small Business Administration. Additional government
intervention, if any, may mitigate the economic risk to both Arrow and its
customers, however, the extent of such intervention and its impact cannot be
determined at this time.
Consumer Loans: At December 31, 2020, consumer loans (primarily automobile loans
originated through dealerships located primarily in upstate New York and
Vermont) represented 33% of loans in the loan portfolio, and continue to be a
significant component of the Company's business.
Consumer loan originations have remained strong in 2020, with origination volume
for the last three years at $386.4 million, $407.4 million and $391.6 million
for 2020, 2019 and 2018, respectively.
The physical sale of vehicles through dealerships had been curtailed for a
portion of the year as part of the New York State and Vermont response to the
COVID-19 pandemic. Accordingly, we believe, the volume of originations of
consumer loans have been impacted. However, the magnitude of the impact cannot
be determined.
For credit quality purposes, Arrow assigns potential automobile loan customers
into one of four tiers, ranging from lower to higher quality in terms of
anticipated credit risk. Arrow's experienced lending staff not only utilizes
credit evaluation software tools but also reviews and evaluates each loan
individually prior to the loan being funded. Arrow believes that this
disciplined approach to evaluating risk has contributed to maintaining the
strong credit quality in this portfolio. The COVID-19 pandemic has created
elevated unemployment, which may impact borrowers' ability to satisfy their
obligations to Arrow. Government intervention may mitigate a significant portion
of the credit risk, however, the extent of such intervention and its impact
cannot be determined at this time.
Residential Real Estate Loans: In recent years, residential real estate and home
equity loans have represented the largest single segment of the loan portfolio
(comprising approximately 36% of the entire portfolio at December 31, 2020),
slightly higher than the consumer loan portfolio (33% of the portfolio) and the
commercial and commercial real estate loans (31%). Gross originations for
residential real estate loans (including refinancings of mortgage loans) were
$250.1 million, $164.7 million and $142.9 million for the years 2020, 2019, and
2018, respectively.
During each of these years, gross origination totals have significantly exceeded
the sum of repayments and prepayments of such loans previously in the portfolio.
Arrow may sell portions of these originations in the secondary market, primarily
to Freddie Mac. Sales amounted to $83.9 million, or 43.7%, of the total loans
originated in 2020. The increase from previous years was due to a variety of
factors, including strong demand for residential mortgages in our operating
markets, favorable market
                                       42
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conditions for mortgage sales and strategic balance sheet and interest-rate risk
management decisions. Sales of originations amounted to $24.5 million for 2019
and $4.3 million for 2018 which represented 16.9% and 3.3%, respectively of the
gross originations for those years.
Arrow expects to continue to sell a portion of mortgage loan originations in
upcoming periods if market conditions and strategic balance sheet and
interest-rate risk management decisions warrant. It is not currently possible to
determine the long term economic impact of the COVID-19 pandemic, which had
resulted in the temporary closure of non-essential business and elevated
unemployment.

The following table indicates the changing mix in the loan portfolio by
including the quarterly average balances for the significant loan segments for
the past five quarters.  The remaining quarter-by-quarter tables present the
percentage of total loans represented by each category and the annualized yield
of each category.

LOAN PORTFOLIO
Quarterly Average Loan Balances
(Dollars In Thousands)
                                                            Quarters Ended
                            12/31/2020        9/30/2020        6/30/2020        3/31/2020       12/31/2019
Commercial                 $   260,527      $   276,296      $   234,732      $   140,486      $   133,550
Commercial Real Estate         569,309          538,914          530,808          518,931          505,639
Consumer                       856,903          841,009          840,734          818,892          817,463
Residential Real Estate        924,095          926,034          911,924          916,037          901,458
Total Loans                $ 2,610,834      $ 2,582,253      $ 2,518,198      $ 2,394,346      $ 2,358,110

Percentage of Total Quarterly Average Loans


                                                            Quarters Ended
                                12/31/2020      9/30/2020      6/30/2020      3/31/2020      12/31/2019
    Commercial                      10.0  %         9.3  %         9.3  %         5.9  %          5.7  %
    Commercial Real Estate          21.8  %        21.1  %        21.1  %        21.6  %         21.4  %
    Consumer                        32.8  %        33.4  %        33.4  %        34.2  %         34.7  %
    Residential Real Estate         35.4  %        36.2  %        36.2  %        38.3  %         38.2  %
    Total Loans                    100.0  %       100.0  %       100.0  %       100.0  %        100.0  %



Quarterly Yield on Loans
                                                            Quarters Ended
                                12/31/2020      9/30/2020      6/30/2020      3/31/2020      12/31/2019
    Commercial                      4.50  %        3.63  %        3.84  %        4.52  %         4.54  %
    Commercial Real Estate          3.84  %        3.91  %        4.05  %        4.34  %         4.53  %
    Consumer                        3.95  %        3.95  %        3.90  %        3.97  %         4.01  %
    Residential Real Estate         3.83  %        3.86  %        4.08  %        4.20  %         4.20  %
    Total Loans                     3.94  %        3.81  %        4.01  %        4.18  %         4.19  %



The average yield on the loan portfolio decreased from 4.19% for the fourth
quarter of 2019 to 3.94% for the fourth quarter of 2020. Market rates declined
in 2020, which impacted the new loan yields for fixed rate loans, and variable
loan yields as these loans reached their repricing dates. Commercial loan yields
were affected by the $142.7 million of PPP loans originated in 2020. Commercial
loan yields rose in the 4th quarter due to fees from the Small Business
Administration being recognized in full for the $24.8 million loans forgiven in
the 4th quarter. Residential real estate yields declined each quarter of 2020
consistent with overall market behavior as well as the effect of variable home
equity loans.

Loan Deferrals Related to COVID-19 Pandemic
The COVID-19 pandemic has created economic uncertainty resulting in elevated
unemployment as well as the temporary closure of nonessential businesses. In the
table below, loans deferred by industry sector as the result of the COVID-19
pandemic are presented and compared to total loans by sector as of December 31,
2020. In accordance with the CARES Act, the deferrals listed below are not
considered troubled debt restructurings. In 2020, Arrow originated $142.7
million of PPP loans. These loans are included in the loan balances by sector as
listed below, however, these loans are not considered deferred as of
December 31, 2020.
                                       43
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                                        COVID-19 Deferrals by Loan Category at December 31, 2020
                                                         (Dollars In Thousands)

                                                                                Balances by Sector                                          Deferrals
                                                                                                    % of Total                             % of Loan           % of Total
                                                                                  Total                Loans             Balance            Segment              Loans
Commercial and Commercial Real Estate Loans:
Lessors of Non-Residential Real Estate                                        $   157,680                 6.1  %       $    120                    -  %               -  %
Lessors of Residential Real Estate                                                127,156                 4.9  %              -                    -  %               -  %
Health Care and Social Assistance                                                 113,242                 4.4  %              -                    -  %               -  %
Hotels and Motels                                                                 108,508                 4.2  %          2,722                  0.3  %             0.1  %
Arts/Recreation/Restaurants/Vacation Camps                                         48,173                 1.9  %             94                    -  %               -  %
Retail                                                                             42,955                 1.7  %              -                    -  %               -  %
Construction & Related                                                             28,466                 1.1  %              -                    -  %               -  %
Other                                                                             186,161                 7.2  %          3,594                  0.3  %             0.1  %
Total Commercial and Commercial Real Estate Loans                                 812,341                31.3  %          6,530                  0.6  %             0.2  %

Consumer Loans                                                                    859,768                33.1  %          2,103                  0.2  %             0.1  %

Residential Real Estate Loans                                                     922,921                35.6  %          6,660                  0.7  %             0.3  %

Total Loans                                                                   $ 2,595,030                              $ 15,293                                     0.6  %



PPP Loans
Many of the commercial and commercial real estate loans are in industries that
have been heavily impacted by the COVID-19 pandemic. In 2020, Arrow originated
over 1,400 PPP loans totaling $142.7 million. The PPP loans have an interest
rate of 1% and Arrow expects to earn approximately $5.6 million in fees related
to the origination of these loans. The original term on the PPP loans is two
years, however the borrower will have the option to apply for forgiveness.
Subsequent to the funding of the loans, additional guidance was provided that
the term of the loan may be extended to five years if both parties agree to the
revised terms. Arrow will recognize the fees earned over the life of the loan
and will accelerate recognition of the fees if the loan is forgiven by the Small
Business Administration. Arrow expects to fund additional PPP loans in early
2021, subject to the availability of government programs and the needs of the
communities Arrow serves.
                     Outstanding PPP Loans as of December 31, 2020
                                (Dollars In Thousands)
                 Initial PPP Funding                       $ 142,685
                 Loans Fully Forgiven in 2020                (24,775)
                 Loans Partial Forgiven in 2020               (3,280)
                 Outstanding PPP Loans                     $ 114,630


            Income Earned on PPP Loans for the Year Ended December 31, 2020
                                (Dollars In Thousands)
        Interest Earned at Rate of 1%                                 $   977
        Fees from Fully Satisfied Loans                                   907
        Fees Recognized in 2020 on Currently Outstanding Loans            740
        Income Earned on PPP Loans                                    $ 2,624




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The following table indicates the respective maturities and interest rate
structure of commercial loans and commercial real estate construction loans at
December 31, 2020.  For purposes of determining relevant maturities, loans are
assumed to mature at (but not before) their scheduled repayment dates as
required by contractual terms.  Demand loans and overdrafts are included in the
"Within 1 Year" maturity category.  Most of the commercial construction loans
are made with a commitment for permanent financing, whether extended by us or
unrelated third parties.  The maturity distribution below reflects the final
maturity of the permanent financing.

b. Maturities and Sensitivities of Loans to Changes in Interest Rates
(Dollars in Thousands)
                                                             After 1
                                               Within       But Within       After
                                               1 Year        5 Years        5 Years         Total
   Commercial                                $ 23,197      $  175,496      $ 41,861      $ 240,554
   Commercial Real Estate - Construction       14,276           3,560        18,839         36,675
   Total                                     $ 37,473      $  179,056      $ 60,700      $ 277,229

   Fixed Interest Rates                      $  2,792      $  159,039      $ 34,718      $ 196,549
   Variable Interest Rates                     34,681          20,017        25,982         80,680
   Total                                     $ 37,473      $  179,056      $ 60,700      $ 277,229



COMMITMENTS AND LINES OF CREDIT
Stand-by letters of credit represent extensions of credit granted in the normal
course of business, which are not reflected in the financial statements at a
given date because the commitments are not funded at that time.  As of
December 31, 2020, the total contingent liability for standby letters of credit
amounted to $3.7 million.  In addition to these instruments, there are lines of
credit to customers, including home equity lines of credit, commitments for
residential and commercial construction loans and other personal and commercial
lines of credit, which also may be unfunded or only partially funded from
time-to-time. Commercial lines, generally issued for a period of one year, are
usually extended to provide for the working capital requirements of the
borrower. At December 31, 2020, outstanding unfunded loan commitments in the
aggregate amount were approximately $399.9 million.

c. Risk Elements



1. Nonaccrual, Past Due and Restructured Loans
The amounts of nonaccrual, past due and restructured loans at year-end for each
of the past five years are presented in the table on page 36 under the heading
"Summary of the Allowance and Provision for Loan Losses."
Loans are placed on nonaccrual status either due to the delinquency status of
principal and/or interest or a judgment by management that the full repayment of
principal and interest is unlikely. Unless already placed on nonaccrual status,
loans secured by home equity lines of credit are put on nonaccrual status when
120 days past due and residential real estate loans are put on nonaccrual status
when 150 days past due. Commercial and commercial real estate loans are
evaluated on a loan-by-loan basis and are placed on nonaccrual status when 90
days past due if the full collection of principal and interest is
uncertain. Under the Uniform Retail Credit Classification and Account Management
Policy established by banking regulators, fixed-maturity consumer loans not
secured by real estate must generally be charged-off no later than when 120 days
past due. Loans secured with non-real estate collateral in the process of
collection are charged-down to the value of the collateral, less cost to sell.
 Arrow had no material commitments to lend additional funds on outstanding
nonaccrual loans at December 31, 2020.  Loans past due 90 days or more and still
accruing interest are those loans which were contractually past due 90 days or
more but because of expected repayments, were still accruing interest.
The balance of loans 30-89 days past due and still accruing interest totaled
$9.2 million at December 31, 2020 and represented 0.35% of loans outstanding at
that date, as compared to approximately $10.7 million, or 0.45% of loans
outstanding at December 31, 2019. These non-current loans at December 31, 2020
were composed of approximately $7.7 million of consumer loans (principally
indirect automobile loans), $1.3 million of residential real estate loans and
$0.2 million of commercial and commercial real estate loans.
Arrow evaluates nonaccrual loans over $250 thousand and all troubled debt
restructured loans individually for impairment.  All impaired loans are measured
based on either (i) the present value of expected future cash flows discounted
at the loan's effective interest rate, (ii) the loan's observable market price
or (iii) the fair value of the collateral, less cost to sell, if the loan is
collateral dependent.  Arrow determines impairment for collateralized loans
based on the fair value of the collateral less estimated cost to sell. For other
impaired loans, impairment is determined by comparing the recorded value of the
loan to the present value of the expected cash flows, discounted at the loan's
effective interest rate.  Arrow determines the interest income recognition
method for impaired loans on a loan-by-loan basis.  Based upon the borrowers'
payment histories and cash flow projections, interest recognition methods
include full accrual or cash basis.  The method for measuring all other loans is
described in detail in Notes 2, Summary of Significant Accounting Policies, and
5, Loans, to the notes to the Consolidated Financial Statements.
                                       45
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Note 5, Loans, to the notes to the Consolidated Financial Statements contains detailed information on modified loans and impaired loans.



2. Potential Problem Loans
On at least a quarterly basis, the internal credit quality rating is
re-evaluated for commercial loans that are either past due or fully performing
but exhibit certain characteristics that could reflect well-defined weaknesses.
 Loans are placed on nonaccrual status when the likely amount of future
principal and interest payments are expected to be less than the contractual
amounts, even if such loans are not past due.
Periodically, Arrow reviews the loan portfolio for evidence of potential problem
loans.  Potential problem loans are loans that are currently performing in
accordance with contractual terms, but where known information about possible
credit problems of the borrower may jeopardize loan repayment and result in a
non-performing loan.  In the credit monitoring program, Arrow treats loans that
are classified as substandard but continue to accrue interest as potential
problem loans.  At December 31, 2020, Arrow identified 47 commercial loans
totaling $38.1 million as potential problem loans.  At December 31, 2019, Arrow
identified 54 commercial loans totaling $32.0 million as potential problem
loans.  For these loans, although positive factors such as payment history,
value of supporting collateral, and/or personal or government guarantees led
Arrow to conclude that accounting for them as non-performing at year-end was not
warranted, other factors, specifically, certain risk factors related to the loan
or the borrower justified concerns that they may become nonperforming at some
point in the future.
The economic impact of the COVID-19 pandemic, specifically unemployment levels
and the temporary mandated closure of nonessential businesses, may impact
borrowers' ability to satisfy their obligations, and may therefore result in
increased delinquencies. Government interventions, on both the federal and state
level, have been deployed to mitigate a significant portion of the credit risk.
Arrow cannot make a determination as to the overall impact on its business of
the COVID-19 pandemic at this time.

3. Foreign Outstandings - None



4. Loan Concentrations
The loan portfolio is well diversified.  There are no concentrations of credit
that exceed 10% of the portfolio, other than the general categories reported in
the preceding Section C.II.a. of this Item 7, beginning on page 42.  For further
discussion, see Note 1, Risks and Uncertainties, to the notes to the
Consolidated Financial Statements.

5. Other Real Estate Owned and Repossessed Assets
Other real estate owned ("OREO") primarily consists of real property acquired in
foreclosure.  OREO is carried at fair value less estimated cost to sell. Arrow
establishes allowances for OREO losses, which are determined and monitored on a
property-by-property basis and reflect the ongoing estimate of the property's
estimated fair value less costs to sell. All Repossessed Assets for each of the
five years in the table below consist of motor vehicles.

Distribution of OREO and Repossessed Assets


 (Dollars In Thousands)                                                 

December 31,


                                                  2020        2019         

2018 2017 2016


 Single Family 1 - 4 Units                       $   -      $   187      $  

47 $ 523 $ 795


 Commercial Real Estate                              -          935        

1,083 1,215 790


 Other Real Estate Owned, Net                        -        1,122        

1,130 1,738 1,585


 Repossessed Assets                                155          139         

130 109 101


 Total OREO and Repossessed Assets               $ 155      $ 1,261      $ 

1,260 $ 1,847 $ 1,686

The following table summarizes changes in the net carrying amount of OREO and the number of properties for each of the periods presented.

Schedule of Changes in OREO


  (Dollars In Thousands)                       2020         2019         

2018 2017 2016


  Balance at Beginning of Year               $ 1,122      $ 1,130      $ 

1,738 $ 1,585 $ 1,878

Properties Acquired Through Foreclosure - 544 47 778 1,009


  Gain of Sale of OREO properties                192            -            -            -            -
  Subsequent Write-downs to Fair Value             -         (244)        

(195) (160) (162)


  Sales                                       (1,314)        (308)        

(460) (465) (1,140)


  Balance at End of Year                     $     -      $ 1,122      $ 

1,130 $ 1,738 $ 1,585


  Number of Properties, Beginning of Year          3            3            6            5            6
  Properties Acquired During the Year              -            2            1            4            3
  Properties Sold During the Year                 (3)          (2)          

(4) (3) (4)


  Number of Properties, End of Year                -            3            3            6            5



                                       46

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III. SUMMARY OF LOAN LOSS EXPERIENCE
The information required in this section is presented in the discussion of the
"Provision for Loan Losses and Allowance for Loan Losses" in Part II Item 7,
Section B.II. beginning on page 36 of this Report, including:
•Charge-offs and Recoveries by loan type
•Factors that led to the amount of the Provision for Loan Losses
•Allocation of the Allowance for Loan Losses by loan type

The percent of loans in each loan category is presented in the table of loan types in the preceding section on page 42 of this Report.



IV. DEPOSITS
The following table sets forth the average balances of and average rates paid on
deposits for the periods indicated.

AVERAGE DEPOSIT BALANCES
(Dollars In Thousands)
                                                                   Years Ended
                                      12/31/2020                   12/31/2019                   12/31/2018
                                  Average                      Average                      Average
                                  Balance         Rate         Balance         Rate         Balance         Rate
 Demand Deposits               $   613,408          -  %    $   472,517          -  %    $   460,355          -  %
 Interest-Bearing Checking         772,000                      727,857                      849,626
 Accounts                                        0.17  %                      0.27  %                      0.19  %
 Savings Deposits                1,258,154       0.40  %        910,840       0.92  %        753,198       0.46  %
 Time Deposits of $250,000 or      124,601                       95,932                       78,159
 More                                            1.18  %                      2.01  %                      1.51  %
 Other Time Deposits               223,111       1.25  %        259,636       1.63  %        173,151       0.82  %
 Total Deposits                $ 2,991,274       0.36  %    $ 2,466,782       0.67  %    $ 2,314,489       0.33  %



Average total deposit balances increased by $524.5 million, or 21.3% in 2020,
mainly in the demand deposit and savings deposit categories.
Arrow used reciprocal deposits for a select group of municipalities to reduce
the amount of investment securities required to be pledged as collateral for
municipal deposits where municipal deposits in excess of the FDIC insurance
coverage limits were transferred to other participating banks, divided into
portions so as to qualify such transferred deposits for FDIC insurance coverage
at each transferee bank. In return, reciprocal amounts are transferred to Arrow
in equal amounts of deposits from the participant banks. The balances of
reciprocal deposits were $404.2 million and $256.1 million at December 31, 2020
and 2019, respectively.

The following table presents the quarterly average balance by deposit type for each of the most recent five quarters.



DEPOSIT PORTFOLIO
Quarterly Average Deposit Balances
(Dollars In Thousands)
                                                           Quarters Ended
                           12/31/2020        9/30/2020        6/30/2020     

3/31/2020 12/31/2019


  Demand Deposits         $   676,490      $   673,181      $   624,125      $   478,481      $   491,494
  Interest-Bearing            874,314                                                             724,668
  Checking Accounts                            764,614          740,284          707,747
  Savings Deposits          1,407,837        1,314,241        1,215,296    

1,092,980 1,003,612


  Time Deposits of            115,492                                                             120,321
  $250,000 or More                             121,027          135,978     

126,046

Other Time Deposits 182,105 209,436 236,749


     264,755          267,326
  Total Deposits          $ 3,256,238      $ 3,082,499      $ 2,952,432      $ 2,670,009      $ 2,607,421



The quarterly average balances of both noninterest-bearing deposits and
interest-bearing checking and savings accounts have increased significantly in
the last three quarters. Time deposits, over $250,000 as well as other time
deposits, have decreased over the last three quarters, including $80.6 million
of brokered deposits that matured. Market rates, which began to decline prior to
the COVID-19 pandemic, reached historic lows in the first quarter and have
remained low for the remainder of 2020. Short term interest rates, heavily
impacted by Federal Reserve monetary policy, are not expected to change for an
extended period.
In general, there is a seasonal pattern to municipal deposits which dip to a low
point in August each year.  Account balances tend to increase throughout the
fall and into early winter from tax deposits, flatten out after the beginning of
the ensuing calendar year, and increase again at the end of March from the
electronic deposit of NYS Aid payments to school districts.  In addition to
seasonal behavior, the overall level of municipal deposit balances fluctuates
from year-to-year as a result of local economic factors as well as competition
from other banks and non-bank entities.

                                       47
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The total quarterly average balances as a percentage of total deposits are illustrated in the table below.


 Percentage of Total                                         Quarters Ended
 Quarterly Average Deposits
                                 12/31/2020         9/30/2020      6/30/2020      3/31/2020      12/31/2019
 Demand Deposits                        20.8  %        21.8  %        21.1 

% 17.9 % 18.8 %

Interest-Bearing Checking


 Accounts                               27.0  %        24.8  %        25.1  

% 26.5 % 27.8 %


 Savings Deposits                       43.1  %        42.7  %        41.2  

% 41.0 % 38.5 %

Time Deposits of $250,000


 or More                                 3.5  %         3.9  %         4.6  %         4.7  %          4.6  %
 Other Time Deposits                     5.6  %         6.8  %         8.0  %         9.9  %         10.3  %
 Total Deposits                        100.0  %       100.0  %       100.0  %       100.0  %        100.0  %



Demand deposits, as well as lower costing interest-bearing checking accounts and
savings deposits, all increased or remained consistent as a percentage of total
deposits to the previous year. Higher costing time deposits decreased as a
percentage of total deposits.

The total quarterly interest cost of deposits, by type of deposit and in total, for each of the most recent five quarters is set forth in the table below:


 Quarterly Cost of Deposits                                 Quarters Ended
                                12/31/2020         9/30/2020      6/30/2020 

3/31/2020 12/31/2019


 Demand Deposits                          -  %           -  %           -  %           -  %            -  %

Interest-Bearing Checking


 Accounts                              0.11  %        0.14  %        0.17  

% 0.28 % 0.30 %


 Savings Deposits                      0.18  %        0.24  %        0.39  

% 0.91 % 0.98 %

Time Deposits of $250,000


 or More                               0.70  %        0.96  %        1.30  %        1.70  %         1.88  %
 Other Time Deposits                   0.92  %        1.09  %        1.33  %        1.52  %         1.67  %
 Total Deposits                        0.18  %        0.25  %        0.37  %        0.68  %         0.72  %



Throughout 2020, the total cost of deposits continued to decrease. The Federal
Reserve lowered the Fed Funds target rate to 0.00%-0.25% in response to the
economic disruption related to the COVID-19 pandemic. Arrow's balance sheet is
well positioned for a variety of rate environments.

The maturities of time deposits of $250,000 or more at December 31, 2020 are presented below. (Dollars In Thousands)


                         Maturing in:
                         Under Three Months     $  66,504
                         Three to Six Months       28,537
                         Six to Twelve Months      21,224
                         2022                       2,169
                         2023                       1,868
                         2024                           -
                         2025                         299
                         Later                      3,021
                         Total                  $ 123,622

V. SHORT-TERM BORROWINGS (Dollars in Thousands)

12/31/2020

12/31/2019 12/31/2018

Overnight Advances from the FHLBNY, Federal Funds

Purchased

and Securities Sold Under Agreements to


 Repurchase:
 Balance at December 31                             $  17,486       $ 181,099       $ 288,659
 Maximum Month-End Balance                             73,949         268,805         288,659
 Average Balance During the Year                       57,929         191,256         192,047
 Average Rate During the Year                            0.43  %         1.80  %         1.55  %
 Rate at December 31                                     0.07  %         1.35  %         2.13  %



D. LIQUIDITY
The objective of effective liquidity management is to ensure that the Company
has the ability to raise cash when needed at a reasonable cost.  This includes
the capability of meeting expected and unexpected obligations to Arrow's
customers at any time. Given the uncertain nature of customer demands and the
need to maximize earnings, Arrow must have available reasonably priced sources
of funds, both on- and off-balance sheet, that can be accessed quickly in time
of need. With the COVID-19
                                       48
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pandemic, liquidity management is critical for Arrow. Arrow's liquidity position
provides the necessary flexibility to address any unexpected near-term
disruptions that may develop as a result of the COVID-19 pandemic such as:
reduced cash-flows from the investment and loan portfolios and aggressive
funding of programs associated with response efforts.
Arrow's primary sources of available liquidity are overnight investments in
federal funds sold, interest bearing bank balances at the Federal Reserve Bank
of New York, and cash flow from investment securities and loans.  Certain
investment securities are categorized as available-for-sale at time of purchase
based on their marketability and collateral value, as well as their yield and
maturity. The securities available-for-sale portfolio was $365.3 million at
year-end 2020, an increase of $8.0 million from the year-end 2019 level. Due to
the potential for volatility in market values, Arrow may not always be able to
sell securities on short notice at their carrying value, even to provide needed
liquidity. Arrow also held interest-bearing cash balances at December 31, 2020
of $338.9 million compared to $23.2 million at December 31, 2019.
In addition to liquidity from cash, short-term investments, investment
securities and loans, the Company has supplemented available operating liquidity
with additional off-balance sheet sources such as a federal funds lines of
credit with correspondent banks and credit lines with the FHLBNY. The federal
funds lines of credit are with two correspondent banks totaling $52 million
which were not drawn on in 2020.
To support the borrowing relationship with the FHLBNY, Arrow has pledged
collateral, including residential mortgage, home equity and commercial real
estate loans. At December 31, 2020, Arrow had outstanding collateralized
obligations with the FHLBNY of $45 million; as of that date, the unused
borrowing capacity at the FHLBNY was approximately $814 million. Brokered
deposits have also been identified as an available source of funding accessible
in a relatively short time period. At December 31, 2020, the balance of
outstanding brokered deposits totaled $47.5 million. Also, Arrow's two bank
subsidiaries have each established a borrowing facility with the Federal Reserve
Bank of New York, pledging certain consumer loans as collateral for potential
"discount window" advances, which are maintained for contingency liquidity
purposes. At December 31, 2020, the amount available under this facility was
approximately $610 million in the aggregate, and there were no advances then
outstanding.
Arrow performs regular liquidity stress tests and tests of the contingent
liquidity plan to ensure that an adequate amount of available funds can be
generated to meet a wide variety of potential liquidity crises including the
current COVID-19 pandemic.
Arrow measures and monitors basic liquidity as a ratio of liquid assets to total
short-term liabilities, both with and without the availability of borrowing
arrangements. Based on the level of overnight funds investments, available
liquidity from the investment securities portfolio, cash flows from the loan
portfolio, the stable core deposit base and the significant borrowing capacity,
the Company believes that the available liquidity is sufficient to meet all
funding needs that may arise in connection with the COVID-19 pandemic or any
other reasonably likely events or occurrences, although there can be no
assurance that it will be sufficient. At December 31, 2020, Arrow's basic
liquidity ratio, including FHLBNY collateralized borrowing capacity, was 32.1%
of total assets, or $1.04 billion in excess of Arrow's internally-set minimum
target ratio of 4%.
Arrow did not experience any liquidity constraints in 2020 and did not
experience any such constraints in recent prior years. Arrow has not at any time
during such period been forced to pay above-market rates to obtain retail
deposits or other funds from any source.

E. CAPITAL RESOURCES AND DIVIDENDS



Important Regulatory Capital Standards: Dodd-Frank, enacted in 2010, directed
U.S. bank regulators to promulgate revised bank organization capital standards,
which were required to be at least as strict as the regulatory capital standards
for banks then in effect. The Capital Rules under Dodd-Frank were adopted by the
Federal bank regulatory agencies in 2013 and became effective for Arrow and its
subsidiary banks on January 1, 2015. These Capital Rules are summarized in an
earlier section of this Report, "Regulatory Capital Standards," beginning on
page 7.
The table below sets forth the various capital ratios achieved by Arrow and its
subsidiary banks, Glens Falls National and Saratoga National, as of December 31,
2020, as determined under the bank regulatory capital standards in effect on
that date, as well as the minimum levels for such capital ratios that bank
holding companies and banks are required to maintain under the Capital Rules
(not including the "capital conservation buffer"). As demonstrated in the table,
all of Arrow's and the banks' capital ratios at year-end were well in excess of
the minimum required levels for such ratios, as established by the regulators.
(See Item 1, Section C, under "Regulatory Capital Standards" and Item 8, Note 19
in the Notes to Consolidated Financial Statements, for information regarding the
"capital conservation buffer.") In addition, on December 31, 2020, Arrow and
each of the banks qualified as "well-capitalized", the highest capital
classification category under the revised capital classification scheme recently
established by the federal bank regulators, that was in effect on that date.
                                                                                      Minimum
                                                                                     Required
     Capital Ratios:                                  Arrow       GFNB        SNB      Ratio
     Tier 1 Leverage Ratio                             9.1%       8.7%       8.9%      4.0%

     Common Equity Tier 1 Capital Ratio               13.4%       13.9%    

13.0% 4.5%


     Tier 1 Risk-Based Capital Ratio                  14.2%       13.9%    

13.0% 6.0%


     Total Risk-Based Capital Ratio                   15.5%       15.2%    

14.2% 8.0%




As reported in the Regulatory Reform section above, the federal bank regulators
have issued a final rule to implement the Community Bank Leverage Ratio
("CBLR"), introducing an optional simplified measure of capital adequacy for
qualifying community banks that satisfy certain requirements, including having a
leverage ratio of greater than 9%, less than $10 billion in
                                       49
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total consolidated assets, and limited amounts of off-balance-sheet exposures
and trading assets and liabilities.  A qualifying community bank that opts into
the CBLR framework and meets all requirements under the CBLR framework will be
considered to have met the well-capitalized ratio requirements under the "prompt
corrective action" regulations and will not be required to report or calculate
risk-based capital ratios.  The CBLR is calculated as the ratio of "tier 1
capital" divided by "average total consolidated assets."  This final rule was
effective as of January 1, 2020, and qualifying community banks can utilize the
CBLR framework for purposes of filing their call reports or Form FR Y-9C, as
applicable, for the first quarter of 2020 (i.e., as of March 31, 2020). Arrow
elected to opt out of utilizing the CBLR framework. The Capital Rules
promulgated under Dodd-Frank will remain applicable to Arrow.

Stockholders' Equity at Year-end 2020: Total stockholders' equity was $334.4
million at December 31, 2020, an increase of $32.7 million, or 10.8%, from the
year earlier level. The increase in total stockholders' equity during 2020
principally reflected the following factors: $40.83 million of net income for
the year, plus $1.81 million of equity related to various stock-based
compensation plans, plus $1.81 million of equity resulting from the dividend
reinvestment plan, plus other comprehensive income of $5.54 million reduced by
cash dividends of $15.74 million and the repurchases of common stock of $1.58
million.

Trust Preferred Securities: In each of 2003 and 2004, Arrow issued $10 million
of trust preferred securities (TRUPs) in a private placement. Under the Federal
Reserve Board's regulatory capital rules then in effect, TRUPs proceeds
typically qualified as Tier 1 capital for bank holding companies such as Arrow,
but only in amounts up to 25% of Tier 1 capital, net of goodwill less any
associated deferred tax liability. Under the Dodd-Frank Act, any trust preferred
securities that Arrow might issue on or after the grandfathering date set forth
in Dodd-Frank (May 19, 2010) would not qualify as Tier 1 capital under bank
regulatory capital guidelines. For Arrow, TRUPs outstanding prior to the
grandfathering cutoff date set forth in Dodd-Frank (May 19, 2010) would continue
to qualify as Tier 1 capital until maturity or redemption, subject to
limitations. Thus, Arrow's outstanding TRUPs continue to qualify as Tier 1
regulatory capital, subject to such limitations.
In the first quarter of 2020, Arrow entered into two interest rate swap
agreements to synthetically fix the variable rate interest payments associated
with $20 million in outstanding subordinated trust securities. The effective
fixed rate is 3.43% until maturity. These agreements are designated as cash flow
hedges.

Dividends: The source of funds for the payment by Arrow of cash dividends to
stockholders consists primarily of dividends declared and paid to it by its bank
subsidiaries.  In addition to legal and regulatory limitations on payments of
dividends by Arrow (i.e., the need to maintain adequate regulatory capital),
there are also legal and regulatory limitations applicable to the payment of
dividends by the bank subsidiaries to Arrow.  As of December 31, 2020, under the
statutory limitations in national banking law, the maximum amount that could
have been paid by the bank subsidiaries to Arrow, without special regulatory
approval, was approximately $71.8 million  The ability of Arrow and its banks to
pay dividends in the future is and will continue to be influenced by regulatory
policies, capital guidelines and applicable laws.
See Part II, Item 5, "Market for the Registrant's Common Equity, Related
Stockholder Matters and Issuer Purchases of Equity Securities" for a recent
history of its cash dividend payments.

Stock Repurchase Program: In October 2019, the Board of Directors approved a
$5.0 million stock repurchase program. effective January 1, 2020 (the 2020
program), under which management was authorized, in its discretion, to cause
Arrow to repurchase up to $5 million of shares of Arrow's common stock during
2020, in the open market or in privately negotiated transactions, to the extent
management believed the Company's stock was reasonably priced and such
repurchases appeared to be an attractive use of available capital and in the
best interests of its shareholders. This 2020 program replaced a similar
repurchase program which was in effect over the period from January 30, 2019
through December 31, 2019 (the 2019 program), which also authorized the
repurchase of up to $5.0 million of shares of Arrow's common stock. As of
December 31, 2020 approximately $1.5 million had been used under the 2020
program to repurchase Arrow shares. This total does not include approximately
$1.6 million of Arrow's Common Stock that the Company repurchased during 2020
other than through its repurchase program, i.e., repurchases of Arrow shares on
the market utilizing funds accumulated under Arrow's Dividend Reinvestment Plan
and the surrender or deemed surrender of Arrow stock to the Company in
connection with employees' stock-for-stock exercises of compensatory stock
options to buy Arrow stock. The 2020 program expired on December 31, 2020. A
similar 2021 program, allowing for stock repurchases of up to $5 million over
the period of January 27, 2021 through December 31, 2021, was approved by the
Board of Directors in January 2021.

F. OFF-BALANCE SHEET ARRANGEMENTS
In the normal course of operations, Arrow may engage in a variety of financial
transactions or arrangements, including derivative transactions or arrangements,
that in accordance with GAAP are not recorded in the financial statements, or
are recorded in amounts that differ from the notional amounts.  These
transactions or arrangements involve, to varying degrees, elements of credit,
interest rate, and liquidity risk.  Such transactions or arrangements may be
used by Arrow or Arrow's customers for general corporate purposes, such as
managing credit, interest rate, or liquidity risk or to optimize capital, or may
be used by Arrow or Arrow's customers to manage funding needs.
In 2020 and 2019, Arrow entered into interest rate swap agreements with its
commercial customers to provide them with a long-term fixed rate, while
simultaneously Arrow entered into offsetting interest rate swap agreements with
a counterparty to swap the fixed rate to a variable rate to manage interest rate
exposure. In the first quarter of 2020, Arrow entered into two interest rate
swap agreements to synthetically fix the variable rate interest payments
associated with $20 million in outstanding subordinated trust securities.
                                       50
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Arrow's commercial loan interest rate swap agreements are not designated as a
hedge for accounting purposes. The commercial loan interest rate swap agreements
have substantially equivalent and offsetting terms, they do not present any
material exposure to Arrow's consolidated statements of income. Arrow records
its interest rate swap agreements at fair value and is presented on a gross
basis within other assets and other liabilities on the consolidated balance
sheets. Changes in the fair value of assets and liabilities arising from these
derivatives are included, net, in other income in the consolidated statement of
income.


G. CONTRACTUAL OBLIGATIONS (Dollars In Thousands)


                                                         Payments Due by 

Period


                                             Less Than
Contractual Obligation          Total          1 Year        1-3 Years      3-5 Years     More Than 5 Years
Long-Term Debt Obligations:
 Federal Home Loan Bank
Advances 1                   $  45,000      $        -      $   5,000      $  40,000      $              -
Junior Subordinated
Obligations
  Issued to Unconsolidated
  Subsidiary Trusts 2           20,000               -              -              -                20,000
Operating Lease Obligations
3                                6,751             743          1,245          1,119                 3,644
Finance Lease Obligations 3      9,041             243            486            512                 7,800
Obligations under Retirement
Plans 4                         41,784           3,886          8,034          8,962                20,902
Total                        $ 122,576      $    4,872      $  14,765      $  50,593      $         52,346



1 See Note 10, Debt, to the Consolidated Financial Statements for additional
information on Federal Home Loan Bank Advances, including call provisions.
2 See Note 10, Debt, to the Consolidated Financial Statements for additional
information on Junior Subordinated Obligations Issued to Unconsolidated
Subsidiary Trusts (trust preferred securities).
3 See Note 18, Leases, to the Consolidated Financial Statements for additional
information on Operating Lease Obligations.
4 See Note 13, Retirement Benefit Plans, to the Consolidated Financial
Statements for additional information on Retirement Benefit Plans.

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H. RECENTLY ISSUED ACCOUNTING STANDARDS

The following accounting standards have been issued and become effective for the Company at a future date:



In June 2016, the FASB issued ASU 2016-13 "Financial Instruments - Credit
Losses" ("CECL") which will change the way financial entities measure expected
credit losses for financial assets, primarily loans. Under this ASU, the
"incurred loss" model will be replaced with an "expected loss" model which will
recognize losses over the life of the instrument and requires consideration of a
broader range of reasonable and supportable information. Currently, credit
losses on available-for-sale securities reduce the carrying value of the
instrument and cannot be reversed. Under CECL, the amount of the credit loss is
carried as a valuation allowance and can be reversed. The standard also requires
expanded credit quality disclosures. In April 2019, the FASB issued ASU 2019-04
"Codification Improvements to Topic 326, Financial Instruments-Credit Losses;
Topic 815, Derivatives and Hedging; and Topic 825, Financial Instruments," which
clarifies that the estimate of expected credit losses should include expected
recoveries of financial assets, and that contractual extension or renewal
options that are not unconditionally cancellable by the lender are considered
when determining the contractual term over which expected credit losses are
measured. The Company's loan terms for contractual extensions and renewal
options are unconditionally cancellable by the Company (that is, the Company has
no obligation to extend or renew existing loans), and therefore are not
considered in measuring expected credit losses. In May 2019, the FASB issued ASU
2019-05 "Targeted Transition Relief," which allows entities to irrevocably elect
the fair value option for certain financial assets measured at amortized cost,
not including held-to-maturity investment securities which will continue to be
measured at amortized cost. This will apply to those institutions that elect the
fair value option on newly originated or purchased financial assets, to avoid
the possibility of dual measurement methodologies for identical or similar
financial assets.
As permitted by the Coronavirus Aid, Relief, and Economic Security ("CARES")
Act, Arrow deferred the adoption of the Current Expected Credit Losses ("CECL")
methodology in determining credit losses until January 1, 2021. The initial
adjustment to the allowance for credit losses and unfunded commitments recorded
as other liabilities was not reported in earnings, but as the cumulative effect
of a change in accounting principle and the adoption will require additional
disclosures in future periods. To prepare for the adoption of CECL, (a) the
Company held CECL working group meetings that included individuals from various
functional areas relevant to the implementation of CECL; (b) the CECL working
group developed accounting policies for credit losses including, among other
things, management's decisions regarding portfolio segmentation, life of loan
considerations, and a reasonable and supportable forecasting methodology; (c)
the Company established a CECL governance and approval process, and completed an
analysis of the results from a third-party model validation and the results from
an internal model validation; and (d) the Company established an internal
control framework and finalized the testing of controls related to the adoption
of CECL. The CECL pronouncement describes several acceptable methodologies for
calculating expected losses on a loan or a pool of loans. Arrow identified the
discounted cash flow method for determining losses for the commercial loan
portfolios and the residential real estate portfolios, and the vintage method
for the consumer indirect loan portfolio. As a result of analyses performed,
including the availability of future economic data, the Company will utilize an
18-month reasonable and supportable forecast period, and revert to an historic
net loss rate using the straight-line method over a two year reversion period.
The Company has identified the economic data that it believes best correlate
with expected credit losses through the use of various regression analyses of
historical economic information and loan losses. The Company has developed a
qualitative factor framework in accordance with this standard that has changed
how qualitative factors are determined as compared to the current incurred loss
allowance for loan losses model, and has developed a methodology to determine
unfunded loan commitments that are recorded as other liabilities. The Company
has continued to monitor updates to financial reporting requirements and
regulatory guidance, and evaluated the impact on the consolidated financial
statements, disclosures, processes and internal controls.
The Company has performed parallel CECL reserve estimated calculations for each
quarterly period beginning December 31, 2019 and is completing its final review
of the most recent model run including an evaluation of model back-testing and
sensitivity analysis results and finalizing certain assumptions primarily
related to qualitative factor adjustments. The Company does not expect to incur
a material adjustment to the stockholders' equity balance as of January 1, 2021
related to the adoption of CECL for held-to-maturity securities, loans carried
at amortized cost and unfunded commitments recorded as other liabilities. In
addition, the Company has also evaluated the composition of the
available-for-sale investment securities portfolio and determined that the
changes in ASU 2016-13 will not have a significant effect on the current
portfolio.
With the adoption of CECL on January 1, 2021, Arrow expects to remain a
well-capitalized financial institution. Regulators have developed a deferral
option related to the adoption of CECL and the resulting computation of
regulatory capital ratios, the 2019 CECL Rule, which allows a financial
institution to elect a three year deferral of the initial CECL adoption amount
for the computation of regulatory capital. Arrow is in the process of evaluating
this deferral method.
In December 2019, the FASB issued ASU 2019-12 "Simplifying the Accounting for
Income Taxes" (Topic 740), which removes certain exceptions to the general
principles in Topic 740 and improves consistent application of and simplifies
GAAP for other areas of Topic 740 by clarifying and amending existing guidance.
This ASU is effective for fiscal years beginning after December 15, 2020 and
interim periods within those fiscal years, with early adoption permitted. Arrow
adopted this standard on January 1, 2021. The Company does not expect that the
adoption of this standard will have a material impact on its financial position
or the results of operations in periods subsequent to its adoption.
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I. FOURTH QUARTER RESULTS
Arrow reported net income of $12.5 million for the fourth quarter of 2020, an
increase of $2.8 million, or 28.3%, from the net income of $9.7 million reported
for the fourth quarter of 2019.  Diluted earnings per common share for the
fourth quarter of 2020 were $0.81, up from $0.63 during the fourth quarter of
2019. The net change in earnings between the two quarters was due to the
following: (a) a $2.9 million increase in net interest income, (b) a $2.0
million increase in noninterest income, (c) a $602 thousand increase in the
provision for loan losses, (d) a $1.1 million increase in noninterest expense,
and (e) a $1.1 million increase in the provision for income taxes.  The
principal factors contributing to these quarter-to-quarter changes are included
in the discussion of the year-to-year changes in net income set forth elsewhere
in this Item 7, specifically, in Section B, "Results of Operations," above, as
well as in Arrow's Current Report on Form 8-K, as filed with the SEC on
January 28, 2021, incorporating by reference Arrow's earnings release for the
year ended December 31, 2020.

                 SELECTED FOURTH QUARTER FINANCIAL INFORMATION
                (Dollars In Thousands, Except Per Share Amounts)
                                                             For the Quarters Ended
                                                                  December 31,
                                                             2020              2019
  Interest and Dividend Income                          $    28,372       $    28,367
  Interest Expense                                            1,918             5,449
  Net Interest Income                                        26,454            22,918
  Provision for Loan Losses                                   1,236               634
  Net Interest Income after Provision for Loan Losses        25,218            22,284
  Noninterest Income                                          9,103             7,081
  Noninterest Expense                                        18,192            17,099
  Income Before Provision for Income Taxes                   16,129            12,266
  Provision for Income Taxes                                  3,634             2,526
  Net Income                                            $    12,495       $     9,740
  SHARE AND PER SHARE DATA:
  Weighted Average Number of Shares Outstanding:
  Basic                                                      15,499            15,427
  Diluted                                                    15,515            15,476
  Basic Earnings Per Common Share                       $      0.81       $      0.63
  Diluted Earnings Per Common Share                            0.81              0.63
  Cash Dividends Per Common Share                             0.260             0.252
  AVERAGE BALANCES:
  Assets                                                $ 3,721,954       $ 3,113,114
  Earning Assets                                          3,550,415         2,969,972
  Loans                                                   2,610,834         2,358,110
  Deposits                                                3,256,238         2,607,421

  Stockholders' Equity                                      331,899           296,124
  SELECTED RATIOS (Annualized):
  Return on Average Assets                                     1.34  %           1.24  %
  Return on Average Equity                                    14.98  %          13.05  %
  Net Interest Margin                                          2.96  %           3.06  %
  Net Charge-offs to Average Loans                             0.07  %           0.06  %
  Provision for Loan Losses to Average Loans                   0.19  %           0.11  %





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SUMMARY OF QUARTERLY FINANCIAL DATA (Unaudited)
The following quarterly financial information for 2020 and 2019 is unaudited,
but, in the opinion of management, fairly presents the results of Arrow.

SELECTED QUARTERLY FINANCIAL DATA
(Dollars In Thousands, Except Per Share Amounts)
                                                                       2020
                                                 First         Second        Third         Fourth
                                                Quarter       Quarter       Quarter       Quarter
    Total Interest and Dividend Income         $ 28,226      $ 28,002      $ 27,296      $ 28,372
    Net Interest Income                          23,006        24,842        24,900        26,454
    Provision for Loan Losses                     2,772         3,040         2,271         1,236

    Net (Loss) Gain on Securities                  (374)         (106)          (72)           88

Income Before Provision for Income Taxes 10,174 11,721

13,839 16,129


    Net Income                                    8,127         9,159      

11,046 12,495


    Basic Earnings Per Common Share                0.53          0.59          0.71          0.81
    Diluted Earnings Per Common Share              0.53          0.59          0.71          0.81


                                                                       2019
                                                 First         Second        Third         Fourth
                                                Quarter       Quarter       

Quarter Quarter


    Total Interest and Dividend Income         $ 26,213      $ 27,227      $ 27,952      $ 28,367
    Net Interest Income                          21,121        21,707        22,303        22,918
    Provision for Loan Losses                       472           455           518           634
    Net Gain on Securities                           76             -           146            67

Income Before Provision for Income Taxes 10,884 11,240

12,685 12,266


    Net Income                                    8,734         8,934      

10,067 9,740


    Basic Earnings Per Common Share                0.57          0.58          0.65          0.63
    Diluted Earnings Per Common Share              0.57          0.58          0.65          0.63




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